Cents

“We've been using Cents for four years. It was cost effective to start, they had everything we needed, and the customer service has always come through.”

“If something is confusing for myself, I'm not going to be able to effectively teach someone else how to use the system — Cents has done a really nice job of making it accessible and easy to understand.”

“Cents feels more like a partner than just a service provider that I pay. And I really appreciate that.”

“Cents has created a user-friendly interface that I know I can teach to individuals with disabilities,”

“Automated customer communications, edit capabilities in the business manager, and order-specific wash notes have saved time and improved accuracy.”

“We've shifted from a premium self-serve concept to a full-service laundry brand with a strong focus on convenience, delivery, and commercial accounts,”

“The pandemic initially prompted our move into pickup and delivery services, but it's now a core part of our business. On-demand pickups and fast turnarounds have become key differentiators for us.”

“Customer acquisition, order frequency, and commercial billing reports help us plan and grow smarter.”

“We use the full suite—POS, Dispatch, Accelerate, and Assist—to simplify operations, reduce errors, and manage growth more efficiently.”

“Tripling wash and fold revenue and increasing customer lifetime value are the growth metrics I'm most proud of,”

“We leverage customer data to tailor offers, track order patterns, and re-engage lapsed customers with targeted promotions,”

“Cents’ customer service has been amazing from day one. I can always count on them being there for me no matter what day of the week or time it is,”

“It doesn’t matter if you own one laundromat or 10, Cents will always be there for you and help you reach whatever goals you have,”

“Cents allows me to scale, streamline my operations and offer new services like Pickup and Delivery without having to have my own drivers or insurance which is a game-changer and helped increase my overall volume by 20%.”

“The pre-built reports and customization options are a big draw as an owner who doesn't really know the metrics you need to track until you start getting into this business.”

“We had no data on it before. To be able to get a data dump as it's growing is invaluable because we just didn't know what we didn't know about orders, how long it takes to fold, processing times—all that kind of stuff.”

“The fact that it was bilingual was the first draw—everyone can switch their language back and forth, and it still looks relatively simple with the icons.”

“When Cents sent me a box with simple instructions, I thought, 'Oh, that means the product actually works.'””

“Invest in the big three things: your point of sale so you can see what you're doing instead of guessing, your cameras, and your people. Pay your employees well and treat them right because they're the ones who are there everyday.”

“Don't be afraid of tech. I think tech is really helpful. A lot of people who've been doing this for 30 or 40 years say, 'Why would you bother with that?' But I think that's a world away from where we need to be.”

“I have two school-aged children. Running a business and doing all the things, I cannot have a point of sale constantly going down. It just needs to be reliable.”

“The decision also came down to working with a company that understood customer service—and that commitment hasn't changed. " Laundroworks has been terrific to do business with. Very easy compared to other companies in this business. The support has been great and continues to be great. "”

“"With the two systems together, it enables me to do a lot," Rob emphasizes. "I'm in the business manager every day, but I don't have to be in the store. I look at my reports like someone who's a trader watching the market—figuring out what days are good, what times are good. Each store is a little different, like children."”

“The reason we went with Cents Assist was to reduce the amount of time the team spent answering phone calls and repeating the same information over and over. This allows them to focus on areas where they can really add value,”

“I focus on keeping my team happy, and adding in Cents Assist has made them even happier because they are less distracted throughout the day.”