CertifID

“CertifID has just changed the process in that we can take those transactions, we can process them seamlessly, and we can just know every step of the way that it's secure. That everything's been validated, that we don't have concerns, that we're not going to get a call six months from now, and that a transaction was actually an issue. We can move from one transaction to the next knowing that we're not going to have to be looking over our shoulder.”

“In my mind, it's so easy to think, gosh, I'm going to spend this very minimal amount per transaction, even if I am passing along to a customer.”

“Our team checks every file, instantly validates the information in the dashboard, and gets that confirmation back. They can move forward with confidence, knowing their transaction is a little bit safer, well before we fund and record.”

“The use of CertifID can completely change that. The team no longer has to do so many outgoing wire checklists. It’s just been a game changer.”

“This is the only way you'll ever receive wiring instructions from us.”

“At the end of the day, you need to be able to lay your head down and go to sleep knowing you've done everything you can to protect your clients from what could be the worst day of their lives. You need to try just as hard to protect your client from losing money to wire fraud as you do to clear the title to their home before you close on it. And so it's equally important.”

“That [was] a new cost to our business that we didn't have before. But the threat of having a customer lose their life savings became a cost that I felt was not only reasonable but necessary for us to absorb as a cost of doing business in this world.”

“But when they started targeting our customers who didn't know any better, I knew we needed to change something.”

“The only reason our client didn't lose half a million dollars is because the wire didn't go through,”

“I really don't think you can put a price tag on transaction security. I just think that that's priceless. And really, you're not just paying for the product, you're paying for the team behind it. And I truly believe that CertifID’s team is second to none.”

“It's definitely allowed them to have more of a sense of relief in knowing that, you know, as long as they're following the process with CertifID, they don't have to worry about, following all these manual steps to verify somebody's identity.”

“It is a lot easier to bring in a new employee and train them on how to order payoffs in one centralized system versus having to know all these different processes for each mortgage payoff lender.”

“CertifID has done a really nice job of continuing to improve that platform to bring more transparency that kind of got rid of some of that nervousness of letting that process go.”

“It became more and more apparent that we needed a better solution to verify the information that was provided to us as the title agency.”

“They did not provide those instructions. And so it was very scary. And so we determined that we needed a solution.”

“Candise believes CertifID is more than a security feature; she uses it to win business. "I have something to offer them that someone else does not have to offer them, and that's CertifID."”

“[CertifID] is a great tool that you can put out to your realtor partners, your attorney partners, your lender partners... to say we're out here to protect you.”

“It's not a matter of if, but when you're going to get hit by a fraud. That the human link is the weakest link, and CertifID is a very small investment for the return.”

“We were running around like a hamster in a wheel trying to verify stuff that CertifID could just do for us.”

“CertifID paid for itself a million times over.”

“PayoffProtect is incredibly easy for our staff to use,” Cheri says. “They don’t have to call the lender or wait in a phone tree.”

“Honestly, I don’t know exactly how the recovery happened. I have no idea. I don’t want to know how the sauce was made, but thank you very much.”

“It created a purposeful task. So there was a task that was attached to it, associated with it, that we could track, that we could measure. ‘Hey, did we send the wire instructions to the buyer? Have they been CertifID?’”

“We've actually gotten the phone call from CertifID where they said, ‘Did you know that this seller you’re trying to verify right now is fraudulent?’”

“Quite honestly, the seller verification has been a deterrent for fraud for us.”