checkout.com

“One of the biggest things we value is Checkout.com’s overall expertise, from fraud mitigation and scheme fees to local regulations and acceptance rate improvements. That depth of insight helps us make better decisions, improve payment performance, and continue scaling our volume with confidence.”

“Checkout.com’s Issuer Outreach has delivered real results for Paddle. That’s a testament to Checkout.com’s investment in the area, the strength of its issuer relationships, and its proactivity in identifying when to engage issuers.”

“We came to Checkout.com looking for reliability. What we found was a partner willing to build around how we actually operate, which is why we're extending the relationship into new markets,”

“The most important benefit has been the improved cash flow. Money in and money out are now connected – customer payments coming in, and supplier payments via issued cards going out. We get faster, more secure payouts without needing to pre-fund in advance across many different currencies”

“"Checkout.com's unified platform can tackle pretty much any payment challenge we have. The Checkout.com team is also incredibly knowledgeable. They help us get the most out of the platform and make payments a competitive advantage. Checkout.com has become as integral to our business as the grapes that go into wine we sell."”

“"We knew our payment process wasn't optimal," says Francesco Rattin, Co-founder & CTO, Xtrawine. "The page was slow to load and often crashed when it sent customers through the 3DS flow. We were also only offering cards as a payment method, limiting customer choice at the checkout. We wanted to improve the situation, but it was only when we learned it was costing us a significant volume of sales that it became an area of focus."”

“"Checkout.com is giving us access to so many more insights than we’ve ever had," explains Francesco. "That makes it so much easier to see what’s working well and where we need to focus next."”

“"They could have just sold us their solution and stood back. But they were interested to understand everything about our business. Clearly, they were trying to uncover every single way they could help us."”

“"We could have gone live faster, but the Checkout.com team supported us to customize the solution for our unique requirements," explains Francesco.”

“"It’s remarkable. Since we partnered with Checkout.com, we barely see any fraud."”

““It was straightforward and all went smoothly,” recalls Shaar. “And we were reassured by the simplicity of the onboarding process.””

“"Automation is essential when you’re talking about combating fraud at scale, but we also want to retain some control in these decisions. Our dedicated Customer Success Manager has been crucial in talking us through how we get this balance right."”

“"We know we can now move quickly," says Francesco. "What used to take us months now takes us weeks, or even just days."”

““Since going live with Checkout.com, our acceptance rate has reached 94%.” says Shaar.”

“"The cost of these fraudulent transactions, together with the lost sales due to the poor experience of customers at the checkout, really began hitting our bottom line," says Francesco.”

““We’re really excited about the future. By collaborating with Checkout.com, we can enter new markets by offering local payment options,” adds Shaar.”

““Checkout.com facilitated the introduction of Apple Pay to our app back in 2017, when access to it in the UAE market was still very limited,” says Shaar.”

““What immediately stood out to us was that Checkout.com offered the most sophisticated payment solution in the market,” recalls Shaar. “Their advanced technology, combined with their dedicated approach to customer support and account management helped us make the decision to work together. The fact that Checkout.com offered multiple payment options and wallets widely accepted across the MENA region was a big plus.””

““Between Q1 2022 and Q1 2023, Washmen grew by 55% month-over-month. We really value Checkout.com’s advanced technology, global payment options, and ability to connect us with strategically-important partners.””

““So when we evaluated various PSPs, we focused on finding a solution that would deliver a smooth payments journey for our customers and give us exceptional technical support.””

“"It may sound like a small point, but being able to do business without having to translate everything first has given us so much more confidence in the conversations we are having and the questions we are asking," says Francesco.”

“"If we wanted this information in the past, it would have taken us a long time and lots of resources to get it. Now, it’s all available to everyone at the touch of a button. That frees up our people enormously."”

““Being an early adopter of Apple Pay massively benefited our brand recognition since our customers saw that Washmen was associated with global industry leaders,” says Shaar.”

“"But with the support of the Checkout.com team, we've overcome this challenge. They spent time with us analyzing our payments data and speaking with different issuing banks and the payment networks. They proposed a series of solutions that would enable us to sell to these customers whilst complying with the regulations."”

“"We've been overwhelmed by the results. And these would not have been possible without the expertise and consultative support of the Checkout.com team," says Francesco.”