Cloverkey LLC

“We are very much impressed with the service we received. We place the order on the website and it was immediately confirmed. We received an update within 25 minutes that the item was being processed and with an hour the stuffed toy was delivered to our 3 year old great niece. You put a smile on all of our faces. Thank you for such good service!”

“I am writing to express my sincere gratitude for the excellent customer service I recently received at the Clover Key Store #124, the University of Rochester Strong Memorial Hospital Gift Shop. I work at an off-site URMC facility and contacted the manager, Doreen, to purchase Nurses' Week T-shirts. She promptly assisted with sizing and inventory details, gathered and reserved the items I ordered, while kindly answering my many questions. The checkout experience was efficient and the customer service from Doreen and her team was genuinely warm and friendly, which I found incredibly refreshing.”

“Cloverkey has proven to be an excellent choice for our service provider of gift shops here at BCH. The transition and grand opening were a huge success and we are excited about the future of our gift shops!”

“Now, I am working with a partner who cares about each of our gift shops, the gift shop staff, and the entire hospital community. Their management team has been doing this for years and I am thrilled to be working with a company that understands what is important to the patients, visitors and THOP staff. I’m looking forward to many successful years ahead with our partnership!”

“The team at Cloverkey understands how important it is for every gift shop to represent the hospital well and they take that responsibility seriously.”

“All in all, I’m pleased to share that annual gift shop sales are currently projected to exceed pre-pandemic levels. Bottom line, customer satisfaction has improved and revenue into Moffitt has increased – a winning combination! We are so pleased with Cloverkey and look forward to expanding our partnership with the opening of an additional campus and new gift shop in July 2023.”

“We made the switch to Cloverkey in 2021 after parting ways with our previous gift shop operator (another national gift shop management company which changed ownership in 2018) and are so pleased we made the move! I have so appreciated the responsiveness from Cloverkey’s on-site and corporate management team. It is a true partnership with all parties vested in the success of the gift shop.”

“Cloverkey is a step above our previous Gift Shop operator. We made the switch in 2023 and it was the best decision. We had outsourced the gift shop for 20 years to another provider, which until 2018 was fantastic, but then, under new ownership, the gift shop operation had several issues including limited hours of operation, poor product selection and no communication from the operator. Cloverkey changed all that the day they opened.”