Flipdish

“Before, I was pulling a report on four separate channels. Now all of our orders come into one place, the Flipdish POS, so you just pull one report for one time frame and you have a number. Sales are up every year in every location and our payroll has come down. Our technology has been a massive part of that.”

“We had lots of different dockets flying all over the place. Dockets go missing. They fall down. Now all of our orders come into one place, the Flipdish POS, and go straight over to the KDS screen. With the function where the logo comes up on each order, we’ve seen a lot fewer mistakes since we got the KDS system.”

“Flipdish saves us time, and that time goes straight back into the food. We can focus more on the quality and the standards, and more on the customer experience.”

“The best part is being able to keep track of the drivers and see exactly where they are. Before, I used to call them every minute to ask how long they would be. Now I can just look, plan the next deliveries and send them out.”

“Flipdish lets customers track their food. Once the order is ready, a message goes out to say it's ready for collection, or that the driver is on the way. That takes the pressure off us, because before we had to call every customer ourselves.”

“We've been through a lot of different POS systems over the years. With Flipdish, we have online ordering, the driver app, the kitchen display and order taking all integrated in one place. Everything is coherent, and that makes it much easier for one person to manage.”

“Now those calls are answered straight away, orders can be taken without staff running to the phone, and our team can stay focused on preparing food and serving customers. It has helped us handle busy periods more efficiently and capture orders we might otherwise have missed.”

“Before the AI Phone Agent, calls would come in all at once before lunch or dinner and some customers would simply give up if we could not answer quickly.”

“We’ve grown since working with Flipdish. We beat our competitors because with Flipdish we’ve got a better, all-in-one system.”

“If you get an order in, you can put a set time on when to collect or when to deliver it, which makes managing time and other orders a lot easier.”

“The online ordering is a major labour saver because everything’s fully automated.”

“Our aim is to open three to four more branches per year. Thank you so much Flipdish for all the help that you have given us.”

“One of the things that I love about Flipdish is how proactive the team is. Anytime that I contact Flipdish and say, ‘I have this challenge,’ we always work together to find a way to overcome it.”

“Our POS is completely integrated with all other partners.”

“Flipdish is managing our website detail as well.”

“Flipdish gives us the opportunity to have our own drivers that we can manage.”

“Since we moved to Flipdish, I find that we are able to manage our delivery system more efficiently.”

“The kiosks are a huge help, especially during rush hours. They reduce queues and give us what feels like an extra team member.”

“Before I used to get orders only from Just Eat and Uber, now we get more orders from the Flipdish website than Just Eat and Uber Eats combined. That's how we grow.”

“Definitely. Customer service has been exceptional.”

“Flipdish has totally transformed our business. We were expecting that QR Code Order & Pay would help alleviate the pressures of staff shortages, but we didn't anticipate a whopping 25% increase in average order values too.”

“Flipdish removes time spent taking orders and processing transactions, meaning we can deliver a high level of customer service with less staff, while having meaningful interactions with our customers.”

““I hope I never have to go back to a third party portal ever again!””

““For the business that Flipdish brings to me and the help I get from the team on the other end of the phone or an email, I think I pay a price that’s fair,””

““The customers are coming directly to you, they are using your app, so they won’t be persuaded by special offers elsewhere. If they come onto my app it’s my own brand, my own offers.””