Front

“We’re always asking how we can better serve both the people who come to us for help and the volunteers who support them. Front gives us the flexibility to build the tools we need to do both.”

“Having an internal chat so you coordinate without leaving the tool is one of the key capabilities Front provides,”

“Front is central to our operation. It’s our operating system for communicating with our help seekers.”

“I can say that response time improved twice, meaning now our guys spend less time responding to emails. Accessing company emails on the same platform saves tremendous time of ours that would have been spent on switching between tabs and windows, logging in and out.”

“I loved the app from first sight. ITF always looks at new technology and follows industry trends to keep the most advanced technology in terms of communication and internal system optimization.”

“We were really wanting to use a tool that could give us group collaboration even if we are working across the world. It’s a great team software and I love how easily I can communicate with my colleagues overseas.”

“Moving to Front allowed us to rebuild it in a much simpler, more intuitive system. Plus, the internal knowledge base is not just another Google Drive or forgotten wiki: It’s a central, maintainable resource that’s easy to update and looks great.”

“In Zendesk, we had 10 years of outdated, disorganized articles that no one had maintained,”

“Cross-team collaboration has also improved drastically. In Zendesk, getting context and looping in other teams was previously a multi-step process, adding time and customer frustration. With Front’s rules, we can quickly route requests to the right team, reducing touchpoints and speeding up responses.”

“Launching our first chat widget was a big milestone, and our handle times are excellent,”

“With Front rules, templates, and comments, we can ensure consistent communication with customers, delivering clear and accurate information every time.”

“Linking ensures that if the original rep assisting a customer is unavailable, the next rep has all the context they need to provide an effective solution,”

“With Front, our response rates are significantly faster, and customers feel better cared for with more accurate communication.”

“Front stood out for its ability to bring teams together in a single platform, making cross-department collaboration easier and more efficient. Its out-of-the-box functionality was the best we could find.”

““By integrating AMGiNE and Front, we’re delivering faster, more efficient service while enhancing the overall traveler experience, and we’re just scratching the surface of how AI automation can transform our operations,” says Piggott. “It will play a critical role in our evolving channel management strategy, as well as helping us to streamline serviceability across multiple in-bound booking channels. We now have the foundation in place to equip our team to meet the evolving needs of travelers today and well into the future.””

““AMGiNE and Front give us the ultimate in multi-channel communications flexibility, AI-driven personalization and automation, and agent efficiency. By integrating AMGiNE and Front into our operations, we have empowered our teams to work faster, smarter, and more cohesively. This integration has streamlined our workflow, reduced silos, and enhanced decision-making, all while providing the scalability we need for future growth.””

““Front is a no-brainer for teams that have a high volume of email, share an inbox, or collaborate with each other to help service their customer. I love the platform. I wish I had it years ago.””

““Since implementing Front, we’ve successfully slashed our average initial response time from 2.5 hours to just 70 minutes. This boosted our CSAT by 23%, noticeably impacting our client retention.””

““We are doing 400–600 automatic quotes per business day, and 100–200 on per non-business day currently. This leads to more won business, and we’re closing more deals.””

““Front has given us great visibility into our customers — their issues and satisfaction levels — while also improving the efficiency of our ticket management.””

““Front: A Blessing for Our Team. Honestly, Front has become one of those tools I didn't know I needed until I started using it every day.””

““The best part about Front is that it acts as a lightning-fast, single source of truth for our team’s communication. The UI/UX is incredibly clean and intuitive, making it easy to navigate without any steep learning curve.””

““Rules and macros further streamline repetitive tasks, such as tagging emails or sending standard responses, which makes handling a high volume of emails much more efficient. Overall, Front smooths out the workflow and improves coordination across the team.””

““The initial setup was pretty straightforward. We reached our ROI less than 6 months.””

““From January through May, we received 1,637 CSAT reviews through Front, which contributed to our Stars for Good program, where each CSAT review equals a $5 donation to a team-selected charity. That represents $8,185 in donations connected to customer feedback captured through Front.””