Granum

“There was something different about Granum. The same way we have our core values, we believe in quality, we believe in community, we believe in safety, we believe in service. Those four core values rang through in the conversations. With LMN, it was more. Granum genuinely believes in the greater good of the landscaping industry. I truly believe that.”

“I believe that we are a stronger company today than we were 9 or 10 months ago. A lot of that is because of the information we’ve started producing, but also because of the partnership with Granum .”

“The software, in a lot of ways, is forcing us to be more intentional. We’ve made this investment. The only way to capitalize on it is to use it.”

““That doesn’t prove anything. It’s not that I don’t trust you. You’re paid by contract, it doesn’t matter how many hours you work. But when the client says someone slipped and fell, we need third-party data. Not something you wrote on a napkin and I wrote on a napkin.””

““It’s not like, ‘Oh well, Jeff isn’t in a good mood today, so I didn’t get a raise.’ That’s irrelevant. It’s whether you completed your task. And if you did, then we need to reward you for that. End of story.””

““You built it. You decide how much you get paid. We told you what to do, you did it, we pay you. There’s no discussion. There’s no friction.””

““Having that data allows us to have honest conversations with our guys.””

““LMN runs the game for us. They’re the scoreboard. If you’re playing football, there’s a big huge screen and the screen tells you who’s winning or losing. LMN’s the screen at the stadium. The players play the game, but the screen tells you if you win or lose.””

““LMN teaches the owner to be better. Then the owner understands the game completely — and now the owner can teach the players to perform better.””

““Having a clearly defined process, along with consistent documentation in LMN, keeps our entire team informed and accountable,” says Sarah. “It also allows each department to understand its role in the process and work together effectively from the initial lead through the successful completion of the project.””

““This experience reinforced how important consistent communication is when unexpected challenges affect a project’s schedule,” Sarah says. “Providing frequent updates, explaining the reasons behind delays, and setting realistic expectations can help maintain client confidence throughout the process.””

““Landscaping is highly weather dependent, and rain, extreme heat, or other conditions can delay projects and create a domino effect on our schedules,” says Sarah Rizzitano, President of A&N Lawn Service Inc. “We work hard to balance these unexpected delays while maintaining quality and workmanship and keeping our clients informed.””

“It’s clear after hearing Mark Sedgley talk and seeing the updates in LMN that the whole team is just pouring their heart and soul into the program. You don’t see that with the other software companies.”

““From beginning to end, all there in the same software,” he says.”

““We appear more professional as a result.””

““LMN changed our business. It is really the foundation of the growth from a million to — this year we’ll approach $7 million. Without LMN, none of that would have been possible.””

““The tools are important, but the biggest change has been creating consistent habits around them — reviewing the numbers, assigning ownership, and following through.””

““If you want your business to grow and you want a true understanding of the financial health of your business, you need a program like LMN. Once you jump on, you’re going to say, why didn’t I do this sooner? You’re going to win more jobs. You’re going to go to sleep at night knowing you didn’t miss anything or leave money on the table.””

““I see LMN helping us win more jobs and know exactly what we’re making on each one,” she says. “Understanding what the business is truly costing us, what we need to charge, where we’re spending time — those are the things that are going to determine how we grow.””

““LMN makes sure we know, before we ever hand over a proposal, whether we can deliver it profitably. We’re not going to take on a customer we’re going to lose money on.””

““The perception customers are getting is that this is a legitimate, professional operation. A serious company that is very detailed in their work.””

““I’ve never had a company that works with you like that,” she says. “Granum made me feel like they truly want to make sure you are set up for success.””

“The customer experience that LMN has been building, the portal, the payments, it’s leaps and bounds from where it came from.”

“They’re phenomenal humans,” Jim says. “They’re all about lead generation and getting to the next thing. Anytime we can automate something, by all means, that’s what we want to do.”

“Anytime we can eliminate a phone call to the office and the customer can do it all through the portal, that’s a win.”