HHAeXchange

“What I like the most about HHAeXchange is the Support Center. I can type questions into the chat like ‘How do you do this?’ or ‘Where can I find that?’ and get instant guidance. It’s very helpful.”

“It gives me peace of mind knowing people are getting the right service in the right location for the right duration,”

“HHAeXchange gave us the nuts and bolts, and our team built best practices around it. The implementation was incredible. It felt like a true partnership.”

“It’s such a great incentive to be able to track this. If Caregiver A is clocking in 100 percent of the time but Caregiver B is only at 10 percent, I can go directly to the source and find out what’s causing the gap. It lets me drill down all the way to a 15-minute deviation if I need to. That’s huge. I can hand [my office staff] the problems, and they solve them. That’s a huge time saver.”

“I can see how many caregivers have been compliant with EVV and their independent percentage,”

“Today, we have a 94% adoption rate of caregivers downloading the HHAeXchange application and linking to Abcor.”

“HHAeXchange also offers insights into overserved and underserved hours so that schedules can be immediately adjusted.”

“With just one click, I can quickly assess staffing needs—seeing how many master weeks are set up, which participants are missing a master week or schedule, and where temporary aides are filling in.”

“HHAeXchange plays an important role in our ecosystem because it makes managing and monitoring EVV compliance simple and user-friendly.”

““I could not imagine my life managing a homecare agency without HHAeXchange,” Ms. Kovalenko said. “I 100% recommend HHAeXchange to other agencies because it makes life easier and homecare is not an easy business. HHAeXchange saves us money, is an efficient technology, and helps us be faster.””

““The reporting tools in HHAeXchange have been a huge time saver,” Ms. Kovalenko said. “You can literally see where your agency is moving or where there is a problem, what needs action. That precious time can then be spent on fixing this problem rather than analyzing and finding it.””

““The HHAeXchange system was built based on the homecare agency’s needs. In a way, HHAeXchange helped teach me the homecare industry,” said Ms. Kovalenko.”

““HHAeXchange’s capabilities are equivalent to two to three full-time staff members,” said Katerina Kovalenko, Countrywide Home Care’s General Manager. “But more than that, it organizes everything in one place. Before HHAeXchange, I would need to go to different staff members to get important updates and information, but now we have direct access to information which enables our entire team to act faster and be more proactive.””

““The HHAeXchange Provider Portal is multi-functional and easy to navigate. Communication to the MCOs is at your fingertips. It allows my staff immediate access to members and their schedules and it’s easy to correct billing issues.””

““HHAeXchange came in at a critical time in our State and they have been a true partner to us in implementing and meeting the State’s requirements. They are hands down my favorite vendor, and we couldn’t have met the EVV mandate without them.””

““There was no issue that was too small, and every question or issue that came up was addressed.””

““The whole process was very effective. The HHAeXchange implementation team was not just onboarding yet another provider — they were focused on making the experience comfortable and reassuring for everyone involved.””

““At first glance, HHAeXchange may seem a little intimidating, but once you’re there with the implementation and support teams, it comes together like hand in glove. They made us feel at ease.””

““We appreciate the courtesies and the interest that have been extended to a small provider.””

““HHAeXchange gave their attention to ‘little’ Hellenic—we thought that was exceptional,””

““The team was outstanding in addressing the concerns and fears of staff. They provided the necessary training and allowed for the necessary timeline to become comfortable before going live. That’s where HHAeXchange stands above all others. They’re ready, able, and willing to address our needs in a timely manner, and it takes fear out of the equation.””

““What we found was most beneficial—what HHAeXchange truly excelled at—was the quality of its implementation team and its support team.””

““HHAeXchange didn’t just provide a system; they delivered a transformation. The platform became the cornerstone of our operations, catalyzing enhanced performance and regulatory adherence,””

““The clarity and control we’ve gained with HHAeXchange’s data insights have been game-changers. It’s like having a magnifying glass on what truly matters for our clients.””

““With HHAeXchange, we are not just checking boxes for compliance; we’re elevating the quality of care. It’s about integrating excellence into our DNA.””