Humach, LLC

“I had technical issues while trying to place an order on the website. The agent was extremely pleasant and polite from the get-go, and got right to work helping me resolve my issue, and ultimately placing my order. She knew exactly what to do! Thanks to her, my order is now on its way and my daughter will be thrilled!”

“Sadly, it’s no longer the norm to deal with a customer service representative who is kind, professional, efficient and takes pride in their work. The representative I worked with checks all of those boxes. I would like to acknowledge her for a job well done! Thank you. – New customer, who will be returning due to the wonderful service provided.”

“I am a retired from Human Resources, and employees/associates are CRITICAL to a business and its continued success. Your agent listened to my questions and carefully answered them completely. She helped me research additional possible purchases, recommending several. If you have an employee recognition program, please highlight this individual. She is professional and represents the product exceptionally. You have hired and trained well....bravo!”

“You are one of the best partners I have worked with. I have thoroughly enjoyed working with you because you do it the right way. Top to bottom. I will always respect, appreciate and admire that.”

“Humach is the trusted face for many of our brands. Our contacts are technical in nature and our procedures varied and complex. Humach has delivered spectacularly on customer services.”

“Humach has been incredibly flexible and agile in accommodating our growth over the years, especially when we were first getting our business off the ground.  They have been a true extension of our internal team and brand and have earned our complete trust.”

“Although hiring in current labor market for any organization (including mine) is difficult,  Humach has consistently supported our teleservices needs and finds creative ways to expand capacity when required.”

“The support from Humach during the training process was exceptional. Training is critical when implementing any new technology, everyone has to know the platform inside and out. More important, Humach provided technical experts to train our team, that meant a lot to us.”

“With Humach we were able to self-serve because of the simplicity of the program. We didn’t see that same flexibility with our competitors’ products.”

“Highly skilled experts in omnichannel service support, telephony, marketing, analytics.  Share best practices and proactively offer strategic planning support beyond level expected of “teleservices vendor”.  Integrated partnership, accountable, nimble, and enthusiastic.”

“Humach doesn’t just say “yes, yes we can do that”.  They’re honest about what they can and cannot do, checking things out before promising.  And that means a lot to us.  Because many vendors try to overachieve and make promises they can’t deliver on.”

“Contract compliance spot on, transparent communication, no service or other deficits or disappointments over long term relationship.”

“We were impressed with the way they handled our customers and how well their culture aligned with ours.”

“Without Humach, our business would not have been able to grow like it has.  Their expertise has proven invaluable.”

“Humach is an excellent BPO service provider in the area of outbound sales and account management.  In my 20+ years working with their team they helped grow our direct sales to the healthcare industry and academic market tremendously.”

“We actually had three departments unanimously agree on one provider, which says it all.”

“Solid advice on service telephony, analytics, and other best practices. Handling more than a million customer records annually with no security or other failures.”

“Industry leader, nimble, enthusiastic partner – more than 20 year support history. There are other qualified vendors in the marketplace, but simple economics, risk and economics of move, and our satisfaction with Humach has not necessitated a transition despite conducting 3 RFPs in past 12 years.”