Infinitus

“I'm amazed! I never thought I'd see this happen, but I guess it's here.”

“Well you do a very good job for being an AI. You're very intuitive.”

“Awesome. I love you Eva, so much. You can call me anytime, girl.”

“Absolutely amazing. Honestly, this call has been the best one I've had all day.”

“It was wonderful talking to you Eva. I had a great time speaking with you.”

“Working with Infinitus was akin to training one new employee to accomplish what used to be the work of many.”

“We work with a lot of different vendors,” said the patient access executive. “And I can say Infinitus is the easiest to work with. We’re aligned with the same goals, it’s easy to get things done, there’s great communication.”

“The product is now more robust, it’s more flexible, it’s more scalable,” said the patient access executive. “There’s even better quality. The Infinitus team’s knowledge of reimbursement has gone through the roof.”

“Within our commercial organization, Infinitus and AI are synonymous. When anyone here says AI, they’re thinking Infinitus.”

“Infinitus is great to work with because of the speed in which we can get services up and running and the flexibility to adjust and optimize quickly as needed,”

“Everybody loves it,” said one of the specialty pharmacy’s executives. “The reps say it’s such a relief not having to make the calls.”

“Eva saves our employees time to focus on more complex tasks. An additional value add is that Eva can place more calls in a day [than a human], allowing us to service our patients faster.”

“There is a better option out there from what has been the industry norm for so many years, and that’s Infinitus,” he said. “Anyone who experiences [the voice AI agents at work] will be incredibly impressed with the time- and cost-savings results they get from it.”

“We’ve freed up quite a bit of time for our frontline employees,” the executive said. “They’re not going through the grind as much as they were. They’re not working extra hours. They’re able to have better work-life balance. That’s resulted in a much better culture for us, as well.”

““Infinitus couldn’t have been easier to work with,” said the executive.”

“We had high expectations for Infinitus and our expectations were exceeded – there was no over-promising on what Infinitus could deliver,” the executive said. “When you’re introducing something new, you want to make sure it’s going to work and you’re going to get what you were sold on – and we definitely got what we were promised.”

“We started the partnership with Infinitus as a complement to our hub, and now we’re moving towards our hub as a complement to Infinitus.”

“With Infinitus, we have an ability to successfully scale the benefit verification process without the need to hire additional staff, which has proven especially important during a time when the labor market has been tumultuous.”

“Insurance verification is a critical step in the patient care process, but it’s time consuming and requires human intervention. Infinitus stands out because it attacks the problem from the most common modality that must be used for insurance benefit verification — phone calls.”

“I don’t believe I would be able to do that without FastTrack,” said one reimbursement specialist. “…just hoping that somebody’s on there, hoping to catch them before they hang up on me.”

“Thank you for maintaining my sanity,” one reimbursement specialist said. “It’s a positive impact on [the] day, and just going forward. Thank you.”

“Those hold times are killer sometimes, but thank God for FastTrack – I can be more effective .”

“What I love about FastTrack is that I can start a new call when I know my call is about to end .”