Infinity

“This is essential for us in our business model. We were previously reducing bids within our PPC campaign that were actually generating leads, as we didn’t have visibility, and this consequently had a detrimental effect on our campaigns. We feel that we have a close working relationship with Infinity. Their Customer Success Management Team have shown a desire to be experts in our business and industry which has made them to become a trusted partner.”

“Infinity has helped our business to reduce costs by providing us with a comprehensive call tracking solution. This allows us to build efficiencies into our PPC campaign, which was not possible with our previous supplier. By using the Infinity solution we are now able to accurately report on which campaigns are driving telephone leads to our affiliate partners.”

“Infinity gave us great visibility on what works in our marketing campaigns. Also, their extensive knowledge is always on hand to advise on the best options, ensuring that our business interests are always met.”

“Infinity’s dialplan helped us make significant changes quickly during the Covid-19 pandemic. Our new flexibility enabled us to better respond to our customers’ needs and adapt to a rapidly changing marketplace. Going forward, these changes will enable us to work more efficiently while exceeding the standards expected by our customers.”

“Seeing the results that Infinity helped our marketing team deliver, and the trust they had in them, meant that we had enormous confidence in using them to optimise our contact centre operations. Infinity have helped us drive real commercial results while also improving the service we can offer customers, and we look forward to doing more together in future.”

“Successfully tying calls to the responsible activity was a missing piece of our puzzle for so long. Infinity hugely impressed us with their professionalism and quality of data, they were a standout choice for rolling out across all markets. Their API is also top quality and straightforward to use, we’ve implemented it in many additional projects to improve attribution and conversion rates.”

“For anyone managing a busy sales team, I couldn’t recommend Call Analytics and Agent Scorecards enough.”

“We only implemented Agent Scorecards towards the end of last year, but we’ve already noticed the positive impact it’s had. Not only are our team clearer on what areas they should be focusing their attention on, but we were able to create a new framework for reporting.”

“It’s given us the ability to address the individual development needs of our team and allowed us to start working on bespoke training plans. With the size of our team what it is, this is something we would never have had the capacity to do manually.”

“Conversation Analytics has given us a really easy way to understand how our team are responding to the thousands of calls we receive each month.”

“Infinity is very easy to use, and our teams all over the world have had a seamless onboarding. The granular nature and segmentation options mean you effortlessly find what you are looking for. Going forward, we’re excited to expand our usage across more areas of the business, including integrating Infinity into our CRM system for a deeper level of strategic revenue attribution.”

“The whole process was dealt with really quickly and professionally and Infinity were there to support us throughout. Before we were investing heavily in digital media spend but couldn’t attribute this through to queries, applications and sales. Now we have a complete view of customer attribution and can measure our spend.”

“We see Infinity as a strategic business partner, not just a SaaS provider. They’re always bringing new ideas to the table, sharing best practice, and offering us a dedicated, proactive team who understand both our business and the wider healthcare industry.”

“Infinity has been an important platform during our holiday section refresh and also given us great insight into average order value. Because of Infinity’s tracking, we can see granular insight into our campaigns. We’re now able to identify customer pain points, to inform decisions on switching off landing pages that weren’t previously performing, or improving ones that justify additional investment. Our quality of calls has greatly improved and we can finally see what is working for us as a business.”

“The main benefit of having Infinity is knowing exactly which keywords are driving quality calls from PPC. Before – with the previous providers - we used to get lots of 'Not tracked' data, which made the report useless. Infinity is well integrated with Google Ads and their support team has worked hard with our agency, Mediacom, to give us those vital insights.”

“Even when looking to make efficiencies, we’ve never once questioned the value of our partnership with Infinity.”

“Infinity offers a highly technical solution and with a product offering that is always evolving, it’s an absolute testament to the quality of the product and the efficiency of the team that we’ve never had a major tech issue or any notable downtime in over five years.”

“Our dedicated account managers are brilliant – they make sure everything is working as expected and are always on hand to offer strategic recommendations and ensure we are on the right package.”

“Since the very beginning, the team has been on board to support us with every stage of the implementation and day-to-day running of the solution.”

“Smart Outcomes was an obvious next step in getting the most out of our digital marketing investment. Getting high-quality data on customer intent from Smart Outcomes and feeding it back into our bidding platforms has been crucial in optimising our targeting.”

“Gathering call intent and outcome data from our Summer sale was crucial for powering strong results for the rest of the year. Smart Outcomes was set up swiftly and accurately, and we saw the benefits very soon after.”

“Call tracking immediately improved our lead management and gave us specific data on the actual volume of inbound calls being driven from our website to our call centre. Call tracking has given us a much better understanding of our PPC performance and means we can fully optimise our campaigns for peak performance. We can see exactly which campaigns are generating telephone calls, and which are ultimately driving sales.”

“Call tracking is an essential service for us. Infinity gives us all the tools we need to keep our customers happy, and help deliver exceptional results to them. They were highly proactive in listening to what we needed and our retention rates shoot up when we have call tracking in place for our clients.”

“Phone calls are vital for us, and we need to know as much as possible about why people pick up the phone. With Infinity, we have gained a crucial understanding on who the modern customer truly is, and what leads them to call us. Our thoughts are regularly listened to by Infinity, giving us a feeling that our needs are taken into consideration during the development of the product.”

“Infinity have provided us with a crucial level of insight into what’s driving quality phone calls, which represents about 65% of our inbound leads. I am also continuously impressed with the speed of turnaround they provide when we need to add a new location, as a rapidly growing business this level of service is vital. We are looking forward to expanding how we’re using Infinity, and have a great customer success team in place to help us execute these opportunities.”