Kustomer

“I love how truly omni-channel Kustomer is. It’s so easy for my team to pivot with our community and see all the communications in one quick go,”

“Having the ability to service across all channels from one place is so much easier for our agents.”

““Kustomer was the perfect mix of being resilient for scale and built for the needs of a modern service team.””

“I actually integrated a new tool into KMS and changed the way that customers contacted us on the very day we launched our Black Friday sale. Most people would say that’s insane! Why would you activate a new contact channel on the busiest day of the year? But I trusted Kustomer that the integration would work, and it did!”

“Many platforms aren’t as flexible as Kustomer. Kustomer gives us the foundation we need to get creative and make the experience as smooth and effortless as possible for our customers and our agents,”

“We pull every omnichannel customer touchpoint into Kustomer, which gives our agents a complete view of our customer...”

“Our implementation of Tasks was an instant success in transforming our day-to-day operations.”

“When we first saw Tasks, we thought outside the assumed purpose of the feature and adapted it for escalated requests and nuanced workflows.”

“This interconnected system has been paramount to our team’s success,”

“Kustomer’s reporting is another feature as a manager I just find super useful, because I can build custom reports based on how we use certain features to monitor our performance. Building these reports was a bit of a learning curve, but once I figured out how to create them, I now have visibility into our impact on our business, and that definitely puts ‘the why’ behind our approach.”

“Our belief is the best service is often no service at all. So, a customer coming to us that can end up getting their inquiry taken care of because of the resources we've created, or we've been able to give them thanks to Kustomer—that's exactly what we want. Kustomer has delivered that for us. We're excited about that, and it's definitely becoming a cornerstone of our live chat strategy.”

“Now we are proactive in answering customer questions before they even need to reach out to our team,”

“We have a unique mandate to build a true, world-class customer experience. Kustomer is instrumental in how we build that service experience. We really feel like we have a great technology partner and are excited to keep building upon that relationship.”

“We use Kustomer to leverage communication with customers throughout the entire customer journey from first impression to repeat purchases,”

““With Kustomer, Shopify and Klaviyo working seamlessly together, we’ve transformed our customer service into a proactive, revenue-generating function. This integration simplifies operations and helps us connect with our customers in meaningful ways—whether they buy directly from us or through a retail partner.””

““ [Kustomer] simplifies operations and helps us connect with our customers in meaningful ways—whether they buy directly from us or through a retail partner.””

“If you want a true partner in the CRM technology space, then Kustomer is a phenomenal choice.”

“We requested demos from various platforms, but Kustomer stood out because it was everything I had envisioned in a customer engagement tool.”

“We expect being more proactive will result in happier customers and happier agents who are more empowered to serve our customers,”

“The Kustomer workflow engine is phenomenal. I honestly can't praise it highly enough. We have very nuanced workflows that require very subjective…”

“It’s unbelievable what we’ve been able to automate with Kustomer’s Conversation Intelligence in such a short time. We are no longer relying on manual…”

“Kustomer’s search and custom attributes give us the ability to double click into emerging customer issues to diagnose patterns, and fix problems faster.”

“Kustomer has been with us through every stage of our growth. As our business evolved, we’ve been able to mold the platform right alongside it—to fit new processes, integrate new tools, and meet our customers where they are.”

““Throughout our relationship with Kustomer,  we’ve been able to maintain a CSAT in the mid-90s  for much of our growth, and we’re able to more effectively serve our community, even as it’s  more than quadrupled  in a relatively short period of time.””

““ The most persuasive feature Kustomer offered was the timeline layout . We prefer to handle customers within the full context of their relationship with us, not through siloed tickets that provide little insight into their overall experience with the Terra Kaffe brand.””