Merchants Insurance Group

“You have hit the “sweet spot” with insurance service. Keep it up!”

“… I am so happy that I made the choice to switch to Merchants. I have had nothing but wonderful experiences with everyone I have encountered there. I have been just raving about it to all my Co-workers. Hopefully some may look into changing their policies to Merchants as well. Thanks for making my day today!”

“…we sincerely appreciate all you have done to ease our mind and go the extra step to help resolve our case. You have been informative, always keeping us up to date on the situation and such a delight to talk to. Your professionalism and work ethic is something today’s businesses don’t often have. I have and will continue to recommend Merchants Group to fellow business owners, specifically for their superior customer service. A business is only as good as its people and the service they provide. Merchants is lucky to have caring people like you aboard.”

“A partner we believe makes all decisions with the customer’s interest in mind.”

“A tree fell into the south end of my building… Prior to this experience I have been told that insurance companies are difficult to work with, almost impossible to get reimbursed for the damages and often a lawyer is required. Working with Merchants has disproved this false rumor admirably. I feel absolutely blessed to have… Merchants Insurance Group on my side. I wanted other people to know about my good fortune and placed an ad in our local Pennysaver thanking them all.”

“I think Merchants is GREAT. You are to be commended for running a class act company that is so supportive of the Agency system. Thank you for all you do.”

“…thank you…you made the process a lot easier. Everything worked out.”

“I can’t praise the staff at Merchants enough for your support, loyalty and ease of doing business from [your New England office] to frankly everyone who has supported my office for so many years—A team on your side with so much value, loyalty and character.”

“[Merchants Claim Representatives] made a complicated process very easy to understand.... [They] were very professional, polite, helpful and very knowledgeable.... These two processionals are the reasons why I would not hesitate to recommend Merchants Insurance to anyone.”

“I just wanted to let you know that I can’t express in enough words how good [your claim representative] is at her job...She never leaves me waiting for an answer. She is always helpful and willing to dive into any problem I have ever thrown her way and gets it resolved. She really is an asset to your company/department…I just wanted to let you know that she is great and it is always a pleasure dealing with her.”

“My very first experience with Merchants, they went above and beyond to help me, and my client was thrilled!”

“Wanted to thank you for making this a smooth sailing experience. Unfortunately I have been involved in auto collisions in the past, but [Merchants' Claims Representative] has been the nicest person to deal with... THANK YOU FROM THE BOTTOM OF MY HEART!!!!”

“I just wanted to take a minute to thank [my Merchants Claims Representative] for the great job you did for my insured who happens to be my best friend. She was so pleased with your service. I wish all claim reps were like you.”