Palm Lake Group

“Not bad for less than a week’s work by you and the wonderful staff! Thank you so much.”

“I just wanted to let you know Karen is all settled into Bethania for her respite, and thank you again for all your help. You were really the only one that knew what had to be done and were more than happy and very efficient and affective in helping me. Without caring people out there like yourself I would probably still be ringing and getting the run around. Wishing you all the best and happy I got on to you being someone that actually knows their job, which is hard to find nowadays that’s for sure.”

“Our parents Os and Daph are really happy with the care and respect all the staff give them. Dad wants to stay with mum permanently. We cannot thank you enough for suggesting dad joins mum. They will live happily together next door to each other for how ever long they may have on this earth.”

“Thank you for the information that you have provided and the support through the confusing time. We could not have gotten through this without you.”

“Without any prompting, reservations or 3rd party request I seek to congratulate you and your staff on the level of care and nurturing mum received during her 3 years in residence.”

“I would urge families to visit Palm Lake Care if they have the opportunity – a beautiful and comfortable asset in our community.”

“We are very grateful for everything that we received, and we feel that the people of Bundaberg need to know that there is excellent elderly care available.”

“My family has been the fortunate recipient of the care that the staff at Palm Lake Care take of a resident’s entire family – frequent communication, visiting whenever it suits, even the family pet is welcome and it’s generally a warm, friendly place to be.”

“I would like to bring to the attention of our district the amazing facility that is now operating at Bargara.”

“Again thank you for all that you have done for us, both this week and while Mum was in your care. Having Mum in Palm Lake Care allowed me to create some lasting joyous memories. I am certain that Sharyn feels 100% the same way as I do about your family.”

“I have certainly told both of my children that I am more than happy for them to place me in a facility like Palm Lake Care, if they can ever find one that is to your standard as they both visited Mum there and were very impressed.”

“Palm Lake Care is the gold standard of what aged care in the modern era should be.”

“I also had a total mind shift about what aged care was about or should be about by being part of the Palm Lake Care Family, if only for a short time.”

“One of the biggest things that I learnt from being involved with the Palm Lake Care community during the two weeks that Mum was at Mt Warren Park was how much you actually care about all of your guests.”

“I would like to take this opportunity to thank you for all that you have done on behalf of our family in applying for the exemption to get dad moved to a safer location. Although he has chosen to stay where he is, I know that he would have enjoyed being one of the Palm Lake family, which is why you and other Palm Lake Care staff put in so much time and effort on his behalf. I am so sorry that dad won’t be experiencing all that the Palm Lake Care family have to offer in the beautiful Beachmere location.”

“I would just like to thank both Karen and Francis for the commendable and exceptional work they both put in in acquiring the new bed. It is much appreciated. They are both an asset to your organization.”

“Dorothy has now been in Palm Lakes Care for a period of approximately 5 months and has settled in really well. I would like to thank the staff on Dorothy’s behalf for their caring, pleasant and friendly nature displayed at all times and i am sure this has contributed to Dorothy’s smooth transition into the aged care environment.”

“Keep up the good work, big thanks to all the staff.”

“A very nice, pleasant and happy place to reside. Happy staff, happy residents and the food is great, just like home.”

“In closing, I would like reiterate my appreciation and gratefulness for Lauren’s kind and caring assistance this afternoon. She made a difficult call so much easier than I imagined.”

“Am contacted you to commend Lauren for the help she has given me today. She was extremely user-friendly as she provided me with all the information I needed, In a thoughtful and considerate manner.”

“It has also been wonderful to see the positive outlook of all staff through this difficult time, maintaining smiles and willingness to make life continue happily for all residents.”

“We also considered the need for mum to be locked down for the first two weeks of her care to be most necessary for the safety of all.”

“Limiting visits to our mum’s rooms and each of us only visiting our mother is most satisfactory.”

“We feel that PLC’s processes of temperature-taking and hand sensitising on entry and manning the office on weekends for this purpose has been extremely beneficial.”