Plain

“"Plain's done this a thousand times. So they're a domain expert in this process, but they're also willing to give us the flexibility to develop some custom workflows on top of their APIs."”

“The platform is incredibly reliable. We haven't run into a single issue since starting with Plain. It just works.”

“The workflow builder is so powerful. With the labels, we essentially have all our feature requests, and we have an AI query using the AI in the workflows. Which again, is super powerful.”

“The team just love how easy it is to log into the platform, see what's outstanding, and quickly jump on tickets.”

“It's a lot easier for us to stay up to date and make sure we're responding to the right tickets when we need to, versus what we used to do, which was a very generic Kanban board.”

“I sat down with Plain on a Tuesday and thought, this is going to be a really big learning curve. I came back to it the next day and it took me less than two hours to get the entire thing set up, connected to Slack, everything.”

“What Plain has really nailed is that everyone works differently. We have so many bespoke functions, but every feature you need is there. You can set anything up really easily, and it just works.”

“Customer cards have saved us many engineering hours per year – it’s a massive time saver.”

“The Plain API just works with you – it’s flexible, easy to build with, and helped us get up and running really fast.”

“Plain gives us the speed and flexibility we need to scale. It’s a platform that grows with us.”

“The unification of workflows in Plain isn’t just a convenience – it’s critical for scaling our team and ensuring we provide the best possible experience to our customers.”

“With Plain, we’ve become far more consistent about leaving internal notes, linking Slack discussions to tickets, and closing the loop with customers – this is the boring but incredibly necessary work as you scale a team to provide a stellar support experience.”

“Plain feels like it was built for teams like ours – technical, developer-focused, and fast-moving.”

“Plain feels like it was designed for technical teams like ours. We don’t need a Zendesk replacement; we need the best B2B support tool for developers, and Plain fits that perfectly.”

“With Plain powering our support, we don't have to think about scaling challenges. Everything just works.”

“"I don't need to hook up Deep Search to our coding agent or to Slack. I can connect it to Plain and it grabs everything I need."”

“"As a manager, I can open any thread and see exactly how my team was thinking through a problem. When did they go to engineering? Should they have gone earlier? That visibility just didn't exist before."”

““For the first time, I have a platform that's actually keeping up with what we want to build. Plain gave us the foundation to run support the way we wanted, with clean data and custom implementations. Everything is in one place.””

“With Plain, I can now go back to a Slack message and inform the user immediately when an issue is resolved. It's straightforward and user-friendly.”

“Plain is solving a very real problem with a modern, developer-first solution. It’s been a game-changer for us”

“We see Plain as a tool very similar to Raycast. Focused on a great user experience, intelligent workflows — and truly empowering the teams that use it.”

“One of our biggest differentiators is our level of support. We go deep into debugging customer builds, and the only way we can maintain that level of service is with tools that give us visibility and a structured workflow. Plain makes that possible.”

““For the easy-win support cases, being able to click an AI generated response and move on is a game-changer.””

““The number of Slack Connect channels we have is unmanageable without something like Plain. Beyond speeding things up, it’s enabled us to actually give our customers really solid support.””

“Plain caters for all of the support channels that we need as a developer focused product development company”