PocketHealth

““Working with PocketHealth has transformed the way we work with our patients,” says Mike Sharma, Director of Diagnostics at Niagara Health. “Now, patients can get their images as soon as they are available. They can access their images without leaving home and share their records securely with their healthcare team.””

““We want to make the care journey as easy as possible for our patients. And PocketHealth helps us do that.””

“Overall, it’s been a pleasure working with the PocketHealth team. They’re very responsive and knowledgeable. It’s a breath of fresh air compared to some of the other vendors I work with. You have to constantly call them to make sure that they follow through. But with PocketHealth, it’s one call and it’s done.”

““We are not only delivering the highest quality of care to our local community by transferring records to facilities in our network, but we can also give records to patients themselves to ensure continuity of care after visiting our region.””

““They have the power to do what they want with their images, and they like it.””

““They appreciate having everything at their fingertips on their own computers,””

““We have people from all over the world who are able to share their information with their providers, no matter where they’re at, because of PocketHealth.””

“Implementation was very positive. We had strong project management support and held weekly log calls with our customer success manager. Any issues that arose were addressed promptly. It was a true partnership, including joint problem-solving, which helped reduce monthly wrong-site arrivals from around 500 to about 100.”

““For our staff, it offers efficiency. For our patients, it means they can call after hours and actually get help and answers instead of waiting until the next business day.””

““PocketHealth was extraordinary in making sure that things were done that needed to be done, and we had very little IT staff hours involved. It was very simple, especially in comparison to other projects that I’ve taken on.””

““With PowerShare, it takes time to set up new hospital users in the system and patients are often personally requesting imaging on CDs for appointments that are today or tomorrow morning. We needed a solution that allowed for more immediate sharing.””

““The healthcare industry is transforming to meet the needs of its patients and employees, and we’re thrilled to keep adding to the services GRMC provides to our patients and our highly skilled physicians. By incorporating PocketHealth we’re ensuring the health system operates better, faster, and more efficiently and allows us to connect to a patient’s imaging with other healthcare sites, on any network.””

““Working with PocketHealth and GRMC has been extremely easy. During the set-up process, the team at PocketHealth was very responsive and reliable. Now that the gateway is in place, GRMC image records are showing in our PACS system. They’re exactly where they need to be for our clinicians to easily access them within the systems they normally use.””

“If they were going out and speaking to customers like PocketHealth does, they could make sure they’re building the right thing.”

“It’s a simple solution to a problem that no one else is solving. And PocketHealth is solving it in a very minimal way.”

“We didn’t have to try and find capital dollars. And it’s just been a huge benefit from both a patient and organization perspective.”

““This is genuinely different from anything we’ve tried before. Our team is excited about what’s already working, and even more excited about what’s still ahead — getting to a place where every clerical task is automated and our people are fully focused on the patients in front of them.””

““My goal was always to redeploy our team to higher-value work — the kind of work that genuinely moves the needle for patients. We knew the right automation partner could improve the patient experience at the same time. That’s what we set out to find.””

““It saves employees time, so we can focus on other tasks and the overall patient experience has been fantastic. It’s so meaningful for patients because there’s this push now for transparency and we are all about empowering patients.””

““It’s an intuitive service for patients to learn and it helps facilitate communications between patients and their healthcare team.””

““Now we’re making it simple, secure and easy for patients to access and share their images,” says John Heikoop, Diagnostic Services Manager at Niagara Health.”

““I think the AI tools that PocketHealth has will help educate our patients. It’ll make them smarter patients, and that helps them drive more educated questions and educated conversations with their providers.””

““This manual workflow became a real challenge during the first wave of COVID when we were short-staffed,” says Jared Schultz, Executive Director at Imaging Partners. “We were looking for ways to save on costs and provide a better patient experience, especially since patients were hesitant to handle physical media.””

““The biggest benefit of providing that immediate access to patients is that they can take their imaging to wherever it is that they need to take it and they know when their results are ready,””

““Previously staff were getting calls saying ‘Hey, I can’t get my images.’ Now staff are pleased they don’t have to burn CDs or receive those calls.””