Polimorphic

“The cost was really easy to justify in hindsight in how it's saving us time,”

“Polimorphic allows us to focus on the results we drive to our citizens, not the development of the tool or management of the code. We never want to eliminate the human from the equation, but Polimorphic's platform allows them to be more present and work on higher-level things with higher quality outputs which helps every other team.”

“That’s why tools like Polimorphic matter—they help us do more with the team we have.”

“The process was seamless. The team is the experts, and I turn to experts when I don't know something. They took it step by step, defined what success looked like, and were extremely professional and flexible.”

“It was almost a no-brainer. We could have a search function like Polimorphic at a very reasonable price, and it makes a significant impact.”

“We’re doing our best to keep up to date with technology and to move forward with our organization. Your CEO, Parth Shah, visited our office last week and it was nice to see all the continuous improvements and advancements that are constantly being made. We appreciate having a responsive partnership with an entity who shares that kind of mentality and is always improving. We also love to see innovations on the horizon that can improve the lives of the customers that we serve as well as our own, so it’s great.”

“Polimorphic answers 30-35 requests for transfers to named staff members every day, eliminating distractions and freeing up 2.25 hours worth of productivity. That quickly adds up to an extra workday of productivity per week, one week per month, and roughly two months per year.”

“People expect answers instantly today. The only way we could keep up with that demand and also provide reliable information outside of our normal eight-to-five business hours was to bring in Polimorphic. Now, that information is accessible to our community anytime, any day.”

“Without the form, we would still be out in the field, behind on appeals and tax updates.”

“Within 30 minutes, we had the form ready to go live. The collaboration and quick response were incredible.”

“People love the convenience. Especially family members or caseworkers filling out forms on someone’s behalf. They don’t have to worry about finding time to call a government office.”

“Getting the AI Search up and running was pretty easy, while the forms involved understanding how to set them up. Once we got familiarized, it was rather intuitive when it came to formulating and creating new forms on the portal. Support, when needed, was also prompt and insightful, which helped quickly address any challenges or issues that came up.”

“We don't just purchase technology for technology's sake. We knew exactly which questions our customers were asking most frequently. We had the data, we understood the problem, and we could see how AI might help us solve it.”

“Polimorphic’s platform works and is a huge value add to the city, to our culture, and to our workload.”

“You can’t put a price on someone feeling the relief of not having to answer 40 phone calls a day with the same question.”

“We're seeing the ROI, we're seeing the time saved, and we're seeing residents get their questions answered. This is a huge value add to our city, our work culture, and our staff.”

“One hour of work to establish a phone line for the Finance Department unlocks 40 hours of productivity each month. You won't get this type of ROI on many other systems.”