Queue-it ApS

““The waiting room made a big difference compared to our previous solution where we had to turn away many customers at the door,””

““Queue-it was the match we were looking for.””

““We’ll continue to use Queue-it’s 24/7 peak protection to keep our systems online and ensure a smooth user experience. But we’re also looking at how we can use Queue-it to optimize revenue. We have a membership program for customers who use Peach Card [the airline’s credit card], for example, and we’re testing Queue-it’s invite-only waiting room to give exclusive benefits to our loyal members.””

““If it was not for the waiting room, we wouldn’t have been able to deliver the same result.””

““Before Queue-it, traffic peaks caused a lot of stress for us. We worried the server would crash, and even if it didn’t, we knew it would impact our ability to deliver a good user experience. But with the virtual waiting room in place, we feel protected, and we can focus on monitoring our sales activity. There’s a huge change in our state of mind.””

“If we don’t use a virtual waiting room we cannot run presales for blockbusters like Star Wars and Fifty Shades of Grey. It’s a business necessity.”

“Queue-it is just easy to set up, and has become a natural part of our presales. During the 20-25 presales I’ve run, the fact is I haven’t had a single problem.”

“Before we had Queue-it, the site would crash every time during presales, resulting in a huge loss of revenue. We scaled up the servers quite a lot, which was extremely expensive, and it didn’t help. Plus, it didn’t ensure that our integrated ticketing and payment systems wouldn’t crash.”

““Even as we migrate to a new RMS system,” Stuart says. “We’re planning to keep Queue-it in front of the booking system. The confidence and control it gives us in the face of the unexpected is invaluable.””

““We couldn’t justify purchasing new hardware and investing in scaling when it wasn’t needed for 364 days of the year. Queue-it is a more cost-effective and built-for-purpose solution that just makes sense.””

““If you have a website resource that struggles to handle peak traffic, then Queue-it is a must-have. You can manage the traffic, you can manage the expectations, you can manage the overall experience.””

““The improvement to the student experience was immediately clear by dramatic reduction in calls to the service desk compared to previous years. Calls dropped by about 80%, so the service team were quickly singing the praises of Queue-it.””

“We see Queue-it as one of many important tools venues can use to manage large onsales while providing a better experience for high demand events.”

“The cloud-based Queue-it platform was an easy solution to integrate with our existing on-premise installation of Tessitura ... Queue-it integration can work without any technical interdependencies between the waiting room and our ticketing software which makes it easy to get queues built quickly for last minute onsales.”

““Paying for super scaled up infrastructure is pointless when we don't need it most of the time. Queue-it offered that extra level of security and the ability to control the traffic spikes. It’s a very cost-effective way of managing demand."”

“"Every metric we track was in the green: Our sales for the day increased 400% YoY. Our conversion rate was triple what we usually see. Traffic throughout the day was more than double our average. We saw a 96% reduction in support requests compared to the previous drop. We had a 90% reduction in post-sale clean-up and admin compared to the previous drop.””

““Being able to show how many people want the product helped us create hype and enhance our brand power. It’s a bit like how the popular kids at school get even more popular. We saw this especially in the cross-selling effect on our other products, which tripled in sales during the drop.””

““The feedback on Queue-it has been kind of overwhelmingly positive. It's anecdotal, but I’ve seen tweets and emails from people that said ‘Thanks, it was a really great experience.’ Or, you know, ‘I got the ticket I wanted and I loved the give us your email feature.’””

““We got an overwhelming amount of positive feedback. I wanted to print the comments out and make them my wallpaper, because it so rarely happens …  Even those who didn’t get what they wanted were still happy with the waiting room process, because it was fair and the expectations were laid out in front of them.””

““We only got positive feedback on the queueing system from students. It shows the system is transparent and students have a fair and equal chance to access course selection.””

“"In my opinion, Queue-it is one of the best vendors we've ever worked with because they are as dedicated to our brand as much as we are."”

“"I really felt like Queue-it was trying to help me as a customer and I felt there was real emotional investment on their behalf as well … It really felt like we were part of a team that had come together in one day and went through the rollercoaster of the day. I felt like we bonded through that journey."”

“"Queue-it provided us with great service and an excellent product. Its rock solid implementation and all-hands-on-deck service helped turn a VERY stressful event into a quiet day ... The Queue-it team is smart, humble and service obsessed. We could not ask for more from a vendor."”

“"I was really impressed with the implementation. I spoke with a sales rep at 10pm on Wednesday night and on Thursday morning we had a technical engagement manager and my developers on a call. The most impressive part was it was literally within a day this was up and running."”

““The strong relationships Queue-it had with partners like Akamai made implementation seamless The most important thing is that Queue-it just works. But it was also great how fast, safe, and easy the implementation was … Time to value is crucial for leaders. And the time to value with Queue-it was extremely good.””