Rewst

“The client portal is my pride and joy. It handles about 90% of our change management tasks, streamlining processes like new user onboarding, password resets, offboarding, and compromised mailbox responses—all without requiring a technician touching a ticket.”

“The potential to simplify and streamline previously tedious processes drew me in. Managing complex workflows with more flexibility and less manual effort lit a spark, turning into a genuine passion for automation. It opened a new dimension in my career that blends technical problem-solving with creative thinking. The best part? I started with just one day a week dedicated to learning Rewst and still achieved meaningful impact.”

“Rewst has matured my perspective. I now focus on addressing repeated issues, uncovering trends, and enhancing our processes. It lets me take a step back, a breath, and then think, “Is this something that is going to: A) Help us financially, B) Help with client retention, or C) Help with prospecting?” Rewst has pushed me into more C-level thinking.”

““We learned to test integrations early and make sure the platform we’re automating can handle what we’re trying to do,””

““If your environment is too fragmented, you’ll spend more time troubleshooting integrations than reaping the benefits,””

““Onboarding automation was a game changer for our clients,” Mark shared. “It didn’t just save time—it improved their workflow in ways they didn’t realize were possible.””

““We asked teams about their biggest struggles,” Mark explained. “For example, finance shared how billing reconciliation ate up their time. When we showed them how automation could handle that, they immediately saw the value.””

““Once you dedicate a resource to automation, you’ll start seeing real benefits and cost savings,””

““We were just looking for ways to grow efficiencies and not always add headcount,””

“Once we added Rewst, Omega made a department for it. The whole goal is automation, and I no longer have to worry about handling inventory. So, it changed everything. It gave me a more focused position on the automation stuff I’ve enjoyed trying to figure out over the past few years. Before, figuring out processes was always side time and not my primary focus, and now it’s most of my primary focus.”

“It saves a few hours of manual work every time we run it, whether that be adding someone or deleting someone. It’s a lot of small steps that, without automation, just add up quickly when you have to do them for 60-plus organizations.”

““By using Rewst to integrate HubSpot and ConnectWise PSA, we’ve been able to focus on merging two businesses without painful disruptions to IT systems. With a single version of truth, we can sustain our growth through consolidated forecasting and effective cross-selling into our respective bases.””

“I perceive that over the next six months, we should be able to add at least 30% to revenue to our business with automation and AI alone.”

“If a CEO was to ask me, is automation worthwhile to invest in in my company or in their company, I would say absolutely. The convergence of AI and automation is going to transform all of our service delivery models.”

“The co-op program has led to more workflows, more mature workflows, and more scope covered by automation than would have been possible otherwise. And that continues as we get better with Rewst, automation, and AI.”

“Without a doubt, it’s the time saved! My staff is happier working on complex issues and my clients are happier when things are done faster. It’s just a win-win!”

“They’ve all been fantastic. Although I question if they are secretly robots. (I kid). They are always around to troubleshoot or help with an issue. For bigger workflows like new hire onboarding, we had a recurring call with the ROC to iron out the details and make sure everything was working correctly. It was fantastic.”

“While we always need to be sure our documentation is up to date, there is much less room for error when filling out a form and hitting “submit” as opposed to death by 1000 paper cuts. So far, we’ve gotten through tickets faster and had very little opportunity for human mistakes! Best of all, the client just thinks we’re working faster 😊.”

“First and foremost, the new user onboarding process! Basic tasks – like creating new user accounts, groups, notes in ConnectWise, purchasing licenses through Pax 8 – could easily take 30 minutes or more depending on the client. Now we’re able to fill out our new user onboarding form, set it and forget it. It has saved us hours already and we’re just getting started!”

“Once automation's been in your culture for a while, non-technical teams start coming in and seeing it as a as a solver or as a way to get things done. For me, that's when I knew this this is deeply embedded in the in the company in a in a in a wonderful way.”

“So I feel I feel like this is a really well-considered next generation platform. I thought you Rewst just thought through so many things. We saw hints of it a year ago and it's matured so much and it makes me feel like we can expand automation within our MSP much further than we could with the existing platform.”

““We have a lot more visibility now than we did before.””

““If we can do it in Rewst, it just made sense,””

““Our mindset is if we can do it ourselves, why would we pay for another program?””

“Fundamentally a car works the same for everybody — 80% is identical, and the 20% is the features. We build good primitives in the first place so they're not highly customized to us, and then a lot of the legwork is just filling in the gaps.”