ServiceTitan

“I look at our dashboard, all the jobs we have, and we know whether we invoiced a customer. We know everything that has to happen for that customer. It just makes life easy.””

“The first thing I did (was bring) ServiceTitan over immediately because I know the positive impact it has on the organization in regards to measuring everything.”

“We went to ServiceTitan because we needed software that could underpin our growth across plumbing, HVAC, electrical, and roofing.””

““When we got into ServiceTitan and started seeing all the features, I was like, ‘Why didn't I have this 20 years ago?’””

“Since implementing the Max Package, we’ve seen the highest revenue month in our company’s history. Without the structure and support it would’ve been difficult to focus and optimize across all the Pro Products.”

““In an instant, I can pull a WIP report and see every project live today and where we’re at, what our billing looks like, how much we billed on equipment, how much we used 
on labor.””

“"For the first time ever, every employee was present at the Christmas party."”

““Since implementing the AI virtual agent in October, Piper is currently averaging an 80% booking rate as a frontline call taker with only a 30% escalation rate.””

“[ServiceTitan has] freed us up from having to do mundane data entry tasks to actually go be a human.”

““There is no way that we could have done that [growth] without ServiceTitan.””

“I don't think a lot of contractors know how much opportunity they're missing without these tools … [The booking rate] has been 100% today all day long.””

“For operators serious about growth, you need tools that scale with you. ServiceTitan gives real-time visibility and operational consistency across entities.”

“The human still has to step in here—but it's the human using the AI who's going to replace everybody.”

““We were averaging around 60–65% in technician efficiency, and we’re now at 70%, which is a big improvement.””

“We strongly believe in the power of technology to help our operators realize their full potential. ServiceTitan is at the 
heart of this effort.”

“We’re going to grow with 50% less overhead, and cut a lot of expenses that, prior to ServiceTitan, could have meant (adding) more office staff.”

““When you're talking about a $3,000 project, people go ‘Whoa! But when you break it down to $100 a month, people get it, and they're willing to buy from you.””

“ServiceTitan helps with cash flow, with communication, and with situational awareness. You can’t know where you want to go unless you know where you are— ServiceTitan tells you where you are.”

““ServiceTitan’s been one of the best investments we ever made. It continues to be an investment for us, but it continues to grow. It's growing with us now. Instead of us outgrowing it, it's growing with us.””

“One of the things I praise ServiceTitan for probably the most is that they listen to their customers. They're constantly trying to evolve it, make it better, improve it.”

“Looking at revenues on a day to day an hour to hour time frame has been lifechanging.”

“ServiceTitan has been integral to our growth by helping to identify areas in which we could improve efficiencies. ServiceTitan has allowed us to increase control on how we dispatch technicians, take calls, and provides an opportunity to better forecast business and make decisions based on real data in real time.”

“ServiceTitan has changed the way we do business. From the techs and installers to our office staff, everyone is FULLY connected and able to serve our clients without the previous headaches of trying to make several different programs work together. The dispatch text and technician tracking features are a big hit with our clients too!”

“ServiceTitan's dispatching function is the biggest, coolest thing about it. We're really big on getting the right guy to the right job and its tough to do without the right tools. That wouldn't be possible without ServiceTitan.”

“I am impressed with the speed and the open level of communication that ServiceTitan keeps as its standard. I also really appreciate the constant updates on new software features and improvements.”