SightCall

““We knew we could solve so many problems if we could just see what the customer could see. SightCall eliminates barriers of knowledge and different terminology so we can quickly help customers and, if needed, order the correct parts to fix things in a single visit.””

“Digital technologies allow us to get in direct interaction with our patients and enhance their customer experience, confidence and independence – notably in home dialysis self-treatment. To have the ability of face-to-face communication with an expert helps the patients to feel more comfortable in case of technical problems or unexpected events. We prefer SightCall because of their seamless and powerful integration in our Salesforce-based patient application. SightCall’s features and infrastructure guarantee reliability and scalability in other use cases as well.”

“"We can virtually place a technical expert next to a field engineer on a site by using the interactive video and augmented reality features of this application."”

““By using SightCall, we ensure our field teams are partnered directly with our technical experts, making them part of the repair and troubleshooting network every step of the way."”

““I had a patient having trouble with setting up their CPAP machine who was very frustrated and wanting to return it. Within ten minutes I was able to help him, and he said he would try it that night. The next morning, I followed up and he said the machine had worked great and really helped him sleep. He decided not to return the device.””

““A couple calls in and I had it down and was able to walk the patient through joining a call and it’s been smooth sailing. This tool has made my workday so much easier, makes my job easier, makes me and my patients happier. Every patient I’ve had has been so happy to see me and mentioned how nice it was to talk with someone face-to-face.””

““Our teams aren’t able to go into homes but can work with patients on a call to give instructions on how to use the equipment. SightCall was easy to implement, and the support team was with us through the go-live and beyond. We’re so happy patients are taking our calls, using our tools, and can solve their problems without a home visit.””

“Your tool has allowed me to keep my team from getting sick and dying,”  he said.”

“We virtually triaged a patient who came in complaining of chest discomfort, and one of the diagnostics we ran was a chest X-ray,”  she said.  “When I remotely viewed the X-ray, I was able to determine pretty quickly that the patient displayed COVID-19 symptoms — and this was before their test came back.”

“That’s a very promising sign,” shared one of the client’s IT directors. “Not only are patients pleasantly surprised about how seamless the virtual experience is, but also they can see the positive transformation of care for themselves.”

“The fact that we found a tool that can be used on patient devices is a tremendous help to these hospitals,” said the client’s chief executive officer. “As we know, they are already lacking in access to equipment. SightCall gives them the predictability that between 70% and 80% of patients have their own devices, which can be used for treatment, so the hospital can readily backfill the other 20% to 30%.”

“We’re excited to see what the future holds with this partnership moving forward.””

““Looking back on it now, we couldn’t have imagined how transformative SightCall would be.”

““We can now see who has come through our virtual doors, why they are calling and focus on that data for future outreach, so we can get those patients back in for primary and preventative care.””

““The dashboard has given us tremendous insight and analytics into the new patients that came in,””

““It put everything into one easy, intuitive and flexible package.”

““We’d tried several different telemedicine platforms, and none worked as well as SightCall did,””

““There’s no question that SightCall was a game-changer for us,” he said. “From the high-definition call quality to the self-training opportunities virtual assistance provides for technicians, the entire process has improved our key performance indicators beyond expectation.””

““Before, WE were interviewing the applicants, and now they are interviewing us!” he said. “They want to know what we’re doing [in terms of sustainability] … because they are not going to work for someone that is not complying.””

““We want to take advantage of the opportunities we have in innovation and product development to improve our service to customers while taking into account the environment and the interests of society as a whole,” wrote executive director of claims Elín Eiríksdóttir. “We see this recognition as an incentive to continue vigorously on this path, and we truly intend to do so.””

““It’s hugely beneficial for decision making,” said Head of Claims, Ólafur Þór Ólafsson.”

“"Our Goal was to unify the customer journey and the claims process... SightCall was a brilliant solution."”

““We can diagnose and even start warranty and parts processing before the RV ever hits the lot,” Nathan said. “That’s how we fix 85% of units within three days once they arrive. It’s faster than anyone in the industry.””

““SightCall helps us empower customers and technicians alike. It’s faster, safer, and more efficient for everyone involved.””

“Launching our Remote Expert solution, powered by SightCall, has enabled us to provide expert support to customers while off site. We’re focused on driving minimum downtime on our products as this can be so costly for customers. Remote Expert enables our experts to give fast fault diagnosis and troubleshooting, and extremely quick resolutions to product issues.”