Taktile

“With connections to multiple data providers, our setup began to slow down as we scaled—challenging our time-to-decision, which is crucial to maintaining our competitive edge,”

“"Money will stay within our ecosystem and just go from one offering to another, which is what our investors want… It's going to create a much more seamless customer experience as well. We couldn't do that without Taktile,"”

““We've been able to get things up and running very quickly and effectively. I feel comfortable tweaking things — not afraid that we're going to change something that's going to break."”

““I feel confident that if volume increases 10x, I'll be okay. Prior to Taktile, I would have been terrified. Now I have the peace of mind that we're ready for that.””

““That's what I really desired: this kind of one-stop shop with the aggregate information, AI doing the initial case review, me reviewing AI's thoughts, and ultimately coming to my own decision."”

““Making changes to pricing is much easier. Previously, if we wanted to offer a discount for paying upfront, we would have had people going back and forth to change things in our internal infrastructure and recalculate things,” says Fong. “By moving that logic into Taktile, I can instantly give you that price and another, depending on what the customer chooses.””

““Having access to more usable data led to insights that we were able to incorporate into our pricing and underwriting models, which we were able to deploy very easily via Taktile,” explains Fong.”

““Offloading the operational decisions and empowering our risk teams to implement changes frees up our engineering team to focus on support systems to aid in the tactical decision, enabling our policies to make even more optimal decisions or other aspects of building a more robust and scalable system as we grow as a business,” notes Daniels.”

““Even people who are not engineers can go in and safely make updates to the rules and decision-making process,” adds Fong. “With the testing infrastructure, we can see the impact before setting it live. This makes it possible to easily build policies that let us be more flexible with what we can offer to people.””

““The biggest thing that this has enabled us to do is just free up the risk team. They can do whatever it is that they need to do to the credit logic without having to worry about implementation or engineering,” says Daniels.”

““One of the hardest parts of decision-making is how we operationalize our strategy by identifying the best set of underwriting rules,” explains Daniels. “This is the part that Taktile helps the most with. With Taktile, our teams can work cross-functionally with ease to operationalize decisions and implement them immediately. It empowers us to be proactive and reactive.””

“"With Taktile, we're looking forward to moving away from gut instinct and becoming more data-driven in our approach to fighting financial crime. The ability to quickly adapt to emerging threats while maintaining a smooth customer experience aligned perfectly with our goals at Pleo.””

“"Taktile’s superior detection capabilities and intuitive user interface for designing, testing, and validating new scenarios enable our teams to become better decision makers. This matters greatly in today's fast-paced financial landscape,””

““This partnership marks an important advancement in our security infrastructure, harnessing the power of artificial intelligence and machine learning to detect unusual activity with enhanced precision and speed.””

“Every single one of our employees is committed to reducing delinquencies – it’s a huge pillar of our business model. We’re continuously optimizing our decision-making and our collections policies, and Taktile has helped us significantly. We can see that in the delinquency rates lowering year after year .”

“The support from Taktile has been unlike any other vendor. We truly felt like partners from day one. Their dedication to our team made the transition and go-live painless, and we’ve considered Taktile an extension of our team ever since .”

“Now, we don’t have a platform bottleneck for testing. With Taktile, we can try several distinct policies and collect results immediately. Non-technical team members have the freedom to test new policies in a sandbox environment, then implement changes in a matter of minutes,”

“No other company we spoke with could help us with what we were trying to achieve and meet the scale we needed,”

““At a time when everyone’s attention is turning to profitability, having a partner like this is invaluable.””

““Of any vendor I’ve worked with, the Taktile team is always available to work with us, get feedback, and help support—even if it’s not about their product!””

““This is a really critical piece of infrastructure for us,””

““Taktile was such a big win over sticking with the status quo. We didn’t need to invest Branch hours on maintenance or development. We could instead focus on our models and our business.””

““I didn’t want to spend time building infrastructure. I wanted to spend time improving the model and improving our business,””

““Being able to quickly see a signal and make a data-driven decision to promote a model has eliminated the guesswork,””

““The goal is to create a world in which the entire customer lifecycle lives on Taktile. This eliminates data silos, enables systems to talk to each other and take action automatically, and helps us provide white-glove support to our renters and property owners.””