Tenzo

“Tenzo has also been instrumental in my ability to deliver change and provide timely and accurate reporting to the business.”

“With little to no training, almost instantly after implementing, our managers were coming to me asking about numbers they had pulled off Tenzo and telling me how much they love having access to all of the information.”

“The biggest, quickest win that I’ve had is in our end-of-day reporting. By consolidating managers’ end of night commentary with accurate figures, and having this automatically delivered at 6am in one email, our teams all know what they need to focus on for the day the minute they check their emails in the morning. Tenzo has likely paid for itself with that one function.”

“It’s a case of sitting down and saying, ‘I want this, this, and this,’ and I can create that in Claude into a PDF that now runs every Tuesday, and it has exactly what I would like.”

“One of the reasons that I wanted to change was just how easy it was for everyone, regardless of role, to understand the numbers, and you can create different dashboards for different people.”

“‘I was able to just pull out a few weekly reports showing the number of labour hours used per hour versus sales.’”

“‘It worked, but sometimes the numbers they pulled weren’t quite right and obviously, it takes 30 minutes at the end of the night which isn’t great if it’s 1 in the morning.’”

“‘The problem with [Power BI] is that whenever you want to change anything, you have to do it yourself and if you’re not an expert it takes a lot of time, and if it breaks there are only a few people that can fix it.’”

“‘We implemented this pretty quickly and it just worked. That was the first thing that demonstrated that we wanted to roll out further.’”

“‘Tenzo gave us facts to base our decisions on; before it was quite anecdotal, saying that it “feels like we’re not making money” or “it feels like we’re overstaffed at these times”. But unless there’s a figure there, people don’t really action it because it’s easier to just keep doing what you’re doing.’”

“When I decided to make the move to Tenzo, it really helped that it was hospitality-centric and platform-agnostic. Over the years, I’ve changed my point-of-sale system several times. There’s a sense of security that if we do decide to make another move, the three-legged stool isn’t going to fall over again and that gives peace of mind.”

“Having clear data means that we make decisions quicker and more accurately,” Edwin shares. “And when we combine Square with Tenzo, we get maximum results.”

““It’s about making sure the information lands,””

““If I see meat costs skyrocketing without a sales increase, I know we risk waste,””

““Some people can look at a P&L. I’m one of them – it’s my happy place to be. I can do an Excel spreadsheet. But it’s not for everyone.””

“The flash report that we’ve developed on Tenzo has definitely saved a lot of time and has also given people within the company access to data which they wouldn’t have seen before, which has been really important.”

““I said, “ Here you go, every Monday you can send these three cards to all the management. ” Then you’re good to go. It’s the same data but better structured, and more efficient for everybody.””

““Our main goal is to make decisions fully relying on data; to be more efficient and provide the teams with easy insight. Instead of spending time manually inputting data into Excel, they can focus on actions that bring value.””

““The platform is user-friendly, and it’s quick to integrate with all the platforms that we are currently using. A problem that we had with the previous Business Intelligence project was that it was going to be very difficult to integrate with our existing stack.””

““What we liked was the morning email that tells us what happened yesterday versus the budget as well as the logbook in terms of getting feedback as to what happened in each restaurant from the manager on duty. We were able to get a better feeling for what was happening in each restaurant. And we shared that amongst the different General Managers so that they know what’s happening within the different restaurants and share their best practices.””

““We’re happy that all of our systems are talking to each other so that we can get a holistic view of what’s happening in the company.””

““We’re not so much obsessed with what sales we did versus the budget, we’re more obsessed with whether that number was a profitable number.””

““What we liked about the forecasting tool was not only the ease with which it provides an initial forecast, we liked it because it helped create more discipline from our GMs, in every Monday morning, coming in and giving us their forecast for the next 10 days, so that they can better plan their labour costs and purchasing.””

““But after three months, we saw a significant improvement in our prime costs. Thanks to Tenzo, we’ve gained about three percentage points on our prime costs, which goes straight to the bottom line in terms of improving our group profitability.””

““We purchased Tenzo because we were managing our restaurants based on hunch, and not based on numbers.””