UKSBS

“We often hear the phrase, 'it's just a data centre move' but we all know the consequences if something goes wrong and the criticality of getting it right. Because we do this every-day, we know precisely how to make (what is normally) an incredibly complex process into 'just a data centre move'. I'd also like to take the opportunity to thank the team at UKSBS who were exceptional to work with, collaborating brilliantly with Crown Hosting and our partners to ensure a seamless transition".”

“The advice, support and processing from UKSBS teams has been fantastic. The team went above and beyond - working all hours including weekends on system changes, managing complex award processing, providing essential guidance throughout, and maintaining seamless service during a challenging transition period.”

“Bringing together a group of employees that do not traditionally work together has been a new way of working within UKSBS. I have been very reassured by the way that the team has come together so quickly, and the value of the close collaboration has become evident very quickly.”

“Following the change, once a purchase order has been approved in Oracle, a copy will be automatically emailed to the supplier. This removes the need for our clients to manually download and send an approved PO on to the supplier themselves.”

“UKSBS colleagues have been very responsive, including actioning requests often at short notice and processing of monthly payments via CHAPs and BACS to support delivery. We couldn’t have done it without you!”

“While this was designed to be a data transformation exercise to improve information accessibility for the MI Team, having the access to much more data has already meant we can answer detailed questions in a way we never thought possible. One of the ultimate benefits will be reducing/minimising the amount of data that we store outside the system which we’re forced to do now. We are confident that having the data in this way will elevate the service we are able to provide our customers.”

“Thanks to UKSBS, this was a fantastic, collaborative piece of work.”

“A project delivered to the highest standards, bringing together experts in technical implementation and delivery, project management, communications, and change. Stakeholder engagement was excellent throughout and the small number of issues identified during hyper care demonstrated the success of the project. As a client, I will look back on this project as a benchmark for future projects. Well done UKSBS!”

“UKSBS has been fully committed to the exercise. The data was identified and presented in a way that meets the National Fraud Initiative requirements.”

“UKSBS’ response to the MoG announcement has been fantastic from day one. Their expertise, knowledge and understanding of our organisations has meant that a MoG programme of work has been implemented effectively and rapidly and critical changes progressed at pace, collaboratively.”

“I find the UKSBS to be extremely flexible and collaborative. They’ve been instrumental in co-creating trailblazing approaches on overpayments that other government departments have adopted.”

“UKSBS colleagues have been very responsive, often actioning requests at short notice… We couldn’t have done it without you!”

“UKSBS’ excellent flexibility and responsiveness helped set up the scheme for Northern Ireland residents who live off the grid.”

“UKSBS teams provide expert input… we are extremely dependent on their understanding and knowledge of Oracle.”