Replicant

““With Conversation Intelligence, we are now hearing our customers' voices in a way we never have before,” said Gambosh. “Instead of guessing why people are calling based on a fraction of data, we’re getting real-time insights across 100% of our calls.””

““Before Replicant, nurses were spending time on non-clinical intake,” said Cindy Gambosh, Director of Workforce Automation, CorVel. “Now, they can immediately begin injury assessments, just like doctors stepping into an exam room already knowing the patient.””

“I fell off my chair when I heard people leaving compliments about the Replicant’s AI agents," said Weigelt. "We had comments in our Medallia survey saying that the customer is really happy that it understood their accent. No other bot or automation tool has ever done that.”

“We've really used Replicant for some of the less complex call intake so we're able to give our agents more interesting, complex work to do, so they have better job satisfaction,”

“Having implemented Replicant, we are prepared for whatever may come," said Steve Bennett, Supervisor of Dispatch at CCG. "Whether it’s an economic downturn, a spike in call volume tomorrow, or hiring challenges, we will be able to answer calls because of the automation we already have in place.”

“With Replicant, we found a true AI partner,”

“They just get it done—quickly and efficiently.”

“We wanted our phone system to offer the same quality of self-service that customers experience online, aligning all channels to provide a seamless and intuitive experience,”

““Replicant takes up to 700 calls a day, which is pretty huge," said Wyszynski. "That’s the kind of thing that contact centers without automation are missing out on. We’re taking those very repetitive calls off our agents’ plates and upleveling them to learn new skills and spend more time with patients.””

““Replicant was extremely responsive from the start and able to move really quickly. That’s the thing we loved," said Wyszynski. "We would set a meeting, it would happen, and we’d immediately get a follow up. We had already wasted enough time talking to another vendor. With Replicant, it was a match made in heaven right away.””

““Call volumes were crazy before Replicant," said Wyszynski. "That caused long hold times and high abandonment rates. We needed a way to automate straightforward requests so live agents could help the patients that really needed help with the harder things.””

“With Replicant answering so many calls, supervisors actually get to supervise and coach agents, instead of helping out with the call queue themselves,” said Parker. “It's 'command' more than 'reprimand'. It's a career, not a job.”

“If I had to give one piece of advice to any transportation contact center that hasn't started automating, it would be what are you waiting for?” asked Parker. “Any time you can increase employee satisfaction and get agents to stay longer, the return is astronomical.”

“As a state agency, getting support to redo the whole company's phone system is hard to justify,” said Namecca Parker, General Manager of Paratransit/Access Link. “A solution like Replicant that complements what we do makes much more sense.”

““We muted the phone because we couldn’t believe it,” said Nigel. “We ran real calls through the tool and it caught everything - mumbling, background noise, heavy accents. It was exactly what we needed.””

“We don’t have to search for a new solution every time - we trust them to deliver.”

“The reason you got our business is because you're honest, straightforward and responsive,”

“Last year's biggest win for us wasn't just the $1.5 million dollars we saved with automation,”

“Automation has become integral to what we do. Our business is dramatically different today with Replicant,”

“During our initial pilot we spoke with numerous merchants who explained they preferred speaking with the AI agent since the kitchen is often noisy and the robot is clear.”

“Replicant was able to meet or exceed our goals across all major metrics but more importantly, our partner restaurants preferred the AI solution,”

“Our goal was to find a high quality solution to handle the erratic demand of our phone order traffic, while minimizing escalations and continuing to lower the costs,”

“Our vision is a Customer Intelligence Center that never sleeps, continuously learns, and helps every franchise owner grow their business.”

“Every customer interaction improves the AI agents. Every deployment teaches us something. Every new brand accelerates the next implementation.”

“Conversation Intelligence wasn't the beginning of our automation journey. It was the foundation for everything that followed.”