Verint

“We wanted a way to see what we didn’t know. Specifically, we wanted to understand how employees, especially those working remote, were spending their time.”

““Productivity and effectiveness is the holy grail of operations. Verint solutions have given us the visibility and actionable intelligence we need to increase productivity and response time on student applications and inquiries.””

““By addressing key issues such as hold times and repeat calling, Verint Speech Analytics enables us to streamline the customer journey and unlock operational benefits for the business,””

““Fact-based information derived from speech analytics is important for our contact centre operations. It’s no use simply surfacing insights, or identifying potential problem areas in the customer journey, unless we have working processes to fix the issues.””

““Verint Speech Analytics helps us find key customer engagement issues. For example, why customers demonstrate positive or negative emotion and the type of calls where this is most prevalent.””

““Verint Speech Analytics met all of our key criteria and was fully compatible with our existing call recording platform,””

““We immediately understood the potential impact of speech analytics. It could deliver the analytical insight we were missing to help us further hone our customer engagement focus.””

““We’re committed to making life easy for our customers, and while we focus strongly on the voice of the customer and regularly collect feedback, we needed more analytical insight to understand why customers were calling in order to improve our interactions,””

“We rely on Verint to provide us with actionable insights that come directly from our customers and allow us to be there for our customers the moment they need us,” the vice president of customer care concludes. “Verint solutions have given us the tools to make the most impact.”

“With Verint’s Open CCaaS solutions, we can deliver a superior customer experience at a lower cost. We can see what our customers are saying, which helps us improve our responsiveness and best address our customers' needs.”

““The innovative  Verint Open CCaaS Platform and Verint Engagement Data Hub provides a unified place to manage all contact center interactions, and gain visibility into our engagement data to understand how the contact center is performing.””

““Verint is helping HomeServe meet its customer engagement goals,””

““We’re introducing a collaborative approach to analysis, breaking down operational silos and optimising the use of data to build powerful stories,””

““The enriched data thanks to Verint Speech Analytics and Verint Engagement Data Hub is helping leaders make informed, data-driven decisions to deliver positive customer outcomes and improved efficiencies through our customer experience program,””

““ Verint Open CCaaS Platform and best-of-breed Verint Speech Analytics is driving CX automation, powered by AI and data,””

““We wanted Verint Speech Analytics to help us ‘quality assure’ this automated interaction,””

““This revolutionised the way we extract insight–quickly, accurately, and at scale–all without time-consuming call listening,””

““We needed to reimagine how we engaged with customers, leveraging Verint Open CCaaS Platform and best-of-breed cloud solutions to harness customer interaction and experience data, exploit AI, and elevate digital-first customer engagement,””

“We needed to reimagine how we engaged with customers, leveraging Verint Open CCaaS Platform and best-of-breed cloud solutions to harness AI and elevate digital-first customer engagement.”

“Verint is a trusted partner of our organization. Verint’s solution is game-changing, and their experienced teams offer practical knowledge and are committed to our success.”

““We place a real value on immediate feedback and constant improvement. Verint enables us to accomplish that.””

“Together, Hive and the portfolio events program provide a powerful opportunity to drive value creation and accelerated growth across the portfolio.”

“Planning, execution, and buy-in are three non-negotiable items for a successful CX project. Verint made it easy to take our model and execute against it. I truly believe Verint Voice of the Customer solutions made the difference when it came to convincing leaders across the organization that changes were necessary and good for the business.”

“This innovative digital community enables these members, together with our investment partners and employees, to collaborate, learn, and succeed. For Hg, Verint Community is a game-changer.”

“Verint Community is the ideal platform for our portfolio to collaborate,”