Xantrion

“It’s not just the services,” the COO concludes. “Xantrion’s business model is as well thought-out as its services model: they’ve gone out of their way to hire and train people who are considerate of the human side of an IT issue. They know that the way they explain the issue and absorb the end user’s frustration is just as important as actually fixing it.”

“With our previous vendor, we felt like we had to get in line and wait for the queue to open up when we had an urgent issue, but Xantrion always has someone available to help us,” the COO says. “We also didn’t want to feel like we had to ration our IT services to remain within budget, which made Xantrion’s flat fee pricing model very appealing. We knew we would get reputable, repeatable, reliable solutions because it wouldn’t be in Xantrion’s best interests for us to break down and need more of their time.”

“Xantrion has been an awesome thought partner in helping us continuously manage IT solutions for efficiency and effectiveness, no question there, and always with a sensitivity and understanding of our limited resources as a non-profit.”

“I was apprehensive because a previous employer went through an email migration that was rocky, but thanks to Xantrion, the whole process here went much more smoothly”

““Xantrion’s responses are timely, and they meet our needs… They’ve been great to work with.””

“You could easily say we’re saving 15 to 20 percent over what it would cost to bring that support in-house.”

“Xantrion provides the service of a small IT group for less than the cost of a single hire,”

“Being able to get more or less support based on what we need at the time means that even when we grow large enough to have a dedicated full-time IT person, we can still continue to work with Xantrion for hosting,”

“And the help desk is indispensable, given that most of our issues involve remote users who need fast troubleshooting and response to keep our business running.”

““Xantrion strengthened our, reduced downtime, and made our systems more resilient by moving key services to the cloud.””

“The benchmarking discussion helped us see that the goal wasn’t onsite IT. It was strong remote support, clear reporting, the right service levels, and a coverage model that fit how our organization actually works.”

““It’s all about the peace of mind of knowing we have a plan in place for any emergency,” the head of operations and compliance says.”

““I like the consistency of knowing our engineer,” says the head of operations and compliance. “And if our engineer isn’t available, the call-in IT support group is solid in an emergency.””

“I have a high degree of confidence that Xantrion is doing all the right things better than I could,” the COO concludes. “They’ve improved our IT environment more in 6 months than our previous vendors did in the prior 3 or 4 years.”

“Any time I receive an alert that Xantrion has changed something in our configuration, I look up the details and discover that it’s a response to some new security risk that was just announced,” the COO says. ” I don’t have to monitor the news and push them to plug security holes, and that’s taken a weight off my shoulders.”

“Their depth of technical knowledge was super-apparent,” says the COO. “What’s more, their willingness to sit with us in the event of an SEC audit and the breadth of their offerings showed that they understood both the regulations and the risks of the environment that we work in.”

““Thanks to Xantrion, we can take on new projects without needing to increase our IT support staff or oversee day-to-day operations,” the manager says. “I can be more involved in planning ways to improve our ability to serve the public and conserve the park for the future.””

““With our previous IT support firm, there was no incentive for them to keep everything running, because let’s face it, their bottom line increased with every system failure,” says the manager of information systems. “By comparison, Xantrion’s flat fee pricing model incents them to keep things running.””

““I never hear complaints about Xantrion from my employees,” says the director of finance. “Nobody notices that the servers aren’t in-house. They just notice that our IT network performs better. And because Xantrion checks in with me weekly about outstanding issues, I always know exactly what’s going on.””

““Xantrion has been phenomenally responsive,” the firm says. “When we have a problem, they stick with it until they solve it, which is a big difference from what we had before.””

“After implementing Xantrion’s Managed Security program, we are confident that our sensitive data is protected and the process of incoming vendor due diligence requests is both faster and easier thanks to the development of our written security policy.”

“They took on a highly compressed post-acquisition IT integration timeline and still delivered on deadline, with no downtime and minimal disruption.”

“Xantrion’s proactive approach stood out. They anticipated potential challenges and addressed them before they impacted our operations.”

“Xantrion has been a steady and reliable partner for the City for the last 7 years. They have been able to provide exemplary IT services that meet the wide variety of needs of a municipality including navigating the complex requirements for public safety, strengthening our security and resiliency posture, and supporting our City’s opportunities for innovation.”

““I’ve never met a more unflappable, patient guy. No matter how basic our IT support questions or how many times we asked them, he always answered them calmly and completely.””