Zenoti

“We're seeing a higher percentage of conversions from the time they [prospects] hit our site to actually booking themselves an appointment into our store, which is what every operator is looking for.”

“Not many operations have an all-inclusive suite of tools to be able to support our business. The one thing about Zenoti with the smart marketing gives us the ability to build campaigns, reach our consumers in a very personalized way.”

“They have not only explored features and made it available based on what they can build, they work very closely with customers on a day-to-day basis, understand the pain, understand the business goals, and work on different areas that they can kind of improvise and build on it on a daily basis too.”

“The referral program that we just recently implemented is starting to work out really, really well for us.”

“From a payroll perspective, everything consolidates into one. It's just nice and easy.”

“Every staff member has their own app so they can manage their own schedules. So they can take a look at their schedules well in advance. If any modifications need to be made, they can make it. But they could also rebook their appointments straight from their apps. That's really a big, key feature for us that I think is working out exceptionally well.”

“The online booking features and the way it's set up has worked very efficiently for the clients. And more than that, it's allowed us to upsell services very, very seamlessly, which is easy. So that reminds the clients in a big way, and they book it. That increases sales for us, and it's working out really well.”

“I so appreciate that Zenoti has a dedicated department to the salon and spa space because we are so different. It's not a one-size-fits-all when it comes to software, and so many different softwares that I looked at were missing key components. While Zenoti might not have had those right out of the gate or right out of the box, Zenoti is constantly changing and evolving and meeting their customers where they're at and then trying to take it to the next level.”

“I feel like the partnership with Zenoti just gives us so much opportunity with where the business could possibly go.”

“With Zenoti, we launched a no-show and cancellation fee, and we've recouped over $100,000 for the business in lost revenue to no-shows. It was easy to say, 'Oh, we're losing money for no-shows,' but when you see $100,000 coming into the bottom line, that's huge.”

“Without Zenoti, I can't imagine. Especially the membership piece being our our bread and butter of this company, if we went away from Zenoti and went back to an old point of sale, we would definitely see a lot of issues.”

“One of the great ways that Zenoti has allowed us to remain authentic to our customers and create a better customer experience, not just external but internal, is the ease of the platform.”

“And Zenoti helps us do that by providing a software solution that really homes in on what the guest needs.”

“Our team members love having access to their business at all times of the day, so they are really able to take their business in their own hands and set up and prep their day before they even come into the salon.”

“Zenoti let us go to the next level with our analytics.”

“We were able to leverage Zenoti's analytics engine to be able to start building our own reports and analytics the way we need our business to run.”

“Zenoti was able to really elevate that experience for our guests by providing a custom form solution that's in Zenoti, so they can complete that before they even get into the salon.”

“Tricoci has always been at the forefront of technology in salons, and for us to continue to do that, it's important to have a partner that's willing to grow and adapt with us, and Zenoti is that partner for us.”

“So, this integration and everything has really been helpful for us. Even the marketing process, right now, we are in the process of developing where we can directly book appointments from Instagram, where we integrate our marketing tools with Zenoti. So, overall, it's been a good experience for us. Anybody who wants to really grow a salon chain should give an option to Zenoti and should hear and see before deciding on other software. We believe that this will really increase around 8 to 12% of the existing business just by the software.”

“The initial process of training by the entire Zenoti team was amazing because they taught the entire team of Paulsons as if they were laymen; all the managers and everybody were taught as laymen. I think you guys have a small university kind of setup where you train all the staff, and to train, let us say, even if it is two managers per outlet [adding up to] 600 members in less than a month and to make sure that onboarding is done for 300 outlets.”

“Zenoti backs the entire claim by the way it approaches the entire system in terms of speed, ease of software use, and training process. We were very skeptical about working with cloud-based solutions. The way the entire thing was done, it's so much faster, actually, to be very honest, than the earlier software because [with] the earlier software, every time you need to load data, it takes a time for the processor. This is much faster. I could finish a bill in less than 30 seconds.”

“If a friend or peer asked me about Zenoti, I would definitely say, 'Go for it.' They have so many features that you can use to leverage your business, you know, and you guys have so many different categories too. So whether it's medspa, hairstylist, regular spa, you have something for everybody, and you just have so many features that you can make it your own. It's just wonderful.”

“If a friend or colleague asked me about my thoughts on Zenoti, I would recommend that they take a good look at Zenoti as a software option, especially within spa or wellness. I believe the desktop / browser version is really great, particularly with the new, exciting features – ZMA (Zenoti Mobile App), myZen, all these new things coming through the pipeline, to really maximize the user experience. It’s a great business tool and really good for client loyalty.”

“Having a software like Zenoti, it's a possibility of growth. It's also a possibility to have better customer experience and employee experience, and it's very important for us.”

“The partnership was really good. It was really good actually from the beginning.”