Zingage

“"I don't need them to do the little things, the behind-the-scenes, removing reds from the board. I need them to actually be proactive and looking at the schedule."”

“"Being able to help us ultimately grow the business—being able to add more hours, add more clients on without having to add another human. Right now, most of the schedulers are managing 70 to 75 clients. I need them to actually be proactive and looking at the schedule so that we can be scheduled out for past a week, not just past one day."”

“"I see that we're going to be able to allow our schedulers to actually manage the schedule and not manage the tasks that are associated with making sure that the schedule is running efficiently."”

“"It wasn't even two weeks ago when we launched—we added more time that Operator was working—that the one scheduler who was a little apprehensive was like, 'Hey, so do you think they can stay on for like two more hours in the morning so that I can actually focus on my work and not having to deal with calling somebody because they missed their clock-in?'"”

“"I literally said, no, that's not the plan. This is just a layer to kind of take some of that burden off of you, but we're going to always have a human element as it relates to scheduling."”

“"I had one scheduler who was on board—she was like, oh yeah, let's go. The other two were a little bit apprehensive. They were thinking that this thing was going to come take their jobs."”

“"We had answering services doing our calls, but we didn't have somebody who could actually handle some of those other miscellaneous things within WellSky.”

“"What we found with the virtual assistant is there were a lot of decisions that they just could not or did not feel comfortable making. They would escalate immediately, not waiting for a human to obviously try and figure out how to do that."”

“"My staff are being called in to handle little things like missed clock-ins and missed clock-outs. We said, alright, we got to figure out something else to fix this problem that doesn't necessarily involve hiring another person."”

“"Unfortunately, just the nature of them being in another country, we had a lot of issues with it—internet not working consistently, phone calls not being able to go through because they just had poor coverage."”

“"We had hired some virtual assistants who were assisting us after hours and on the weekends to handle call-offs and scheduling,"”

“"Technology will keep advancing, but what will differentiate agencies is how we maintain relationships with clients and caregivers. Tech should free up time for those relationships—not just add more admin. That's where the value is."”

“"This wasn't about taking jobs away—it was about support," Kunu explains. "The outcome was better for staff and caregivers."”

“"If the staff tells you they need resources and your response is 'AI is going to solve everything,' that's not the right approach. Instead, we asked: what tasks could something take off your plate?"”

““Zingage handled nearly every call. Only 25 had to be escalated to our on-call person—our staff actually enjoyed their weekend””

“Even after our director of operations exited suddenly, I wasn't panicking. I don't feel overly stressed out—our scheduler is so grateful for the help and support.”

“We asked, what if Zingage could be there 24/7? At first they said, 'that would be cool, but probably someday.' And I said, 'how about today at noon?' It was 11:30. They couldn't believe it.”

“Our scheduler sat down and mapped out everything it takes to make us successful: what tasks matter most, what pulls us away, and what Zingage helps with. We crossed off every single one—call-outs, calls, missed clock-ins—and realized, okay, this actually takes away the stress.”

“Zingage actually reached out to Crystal and said, 'Hey, we got you. Don't worry about it.' They covered an overnight shift I didn't have on the schedule, gained me 12 hours on the schedule, moved the 11 AM shift up to 9 AM so there wasn't a gap in coverage, and communicated with all the necessary parties.”

“One of the things I really liked was when we do have a last-minute call-out, it's not just like you have an answering system that's sending you a message saying 'hey, there's a problem, you've got to fix it.' Zingage is working on it. They're going through, they're opening up the shift, they're looking for coverage—but not just coverage with a warm body. They're looking for people who've been on that shift before, who have the right experience for it.”

“It still felt like someone cared about me. Even when someone's calling out, which is frustrating, it handled the situation with maybe sometimes a little bit more empathy than they might get from some of the offices.”

“To be honest with you, I did prank phone call our AI a couple of times. I wanted to know what it sounds like. I was trying to give it the most extreme situations we get—and I was really shocked at how well it handled them.”

“The team welcomed it with open arms because it wasn't 'okay guys, now we have to change all of this stuff just so we could get support.' Zingage was meeting us where we were at. And that was exactly what we needed.”

“On-call was probably always the thing that gave me the most anxiety. I felt like I couldn't walk away from my phone. Even when my team was taking on that burden, I felt like I needed to be involved to make sure things were going okay.”

“People will start to embrace it once they realize it gets the job done. I recall the same happening when I went from all phone contact to texting. Now everyone prefers texting.”