Zowie

“Thanks to Zowie, our conversion rate from support interactions to purchases grew by 8%.”

“I knew it could answer a question for a customer. I didn’t think it would change what they buy. They didn’t know about these products, and they learned about them through these chats.”

““Zowie brings us immense added value—it doesn't just reduce response times. Thanks to Zowie's recommendations, we see what customers are looking for and can make informed business decisions. We know where to invest our time and resources across all departments.””

““Zowie has set the standard for customer service, so much so that our other teams are interested in adding their own automations to the AI agent. They see that it works and want it answering questions for their departments too. The whole organization is now working on crafting a positive customer experience.””

““Holiday spikes are quite substantial for us. Our team typically goes from 80 to 200 agents each winter just to handle the increase in traffic. Thanks to Zowie, we’re confident that our customer experience won’t suffer and agents won’t be overwhelmed.””

““We expected Zowie to shorten response times and please customers, but we never could have imagined it’d be this easy to use. We were running it independently after just one month of implementation. And I’m able to handle all training and configurations on my own, needing no more than a day or two each month.””

““Once we moved into the ecommerce space, it was obvious we’d need more than live chat. We tried out our first chatbot to relieve our agents, but it just wasn’t getting the job done. Not only did we need something to offer speedy responses, but we were looking for a user-friendly tool too.””

““Today, chatbots are a must-have for all ecommerce brands. Zowie brings us closer to our vision of shoppers never needing to contact support. We provide fast, personalized self-service that gives customers instant answers to their most urgent questions.””

““I gravitate towards the simplest solutions, and so do customers. Things couldn’t be easier with Zowie. We set up and train the chatbot all by ourselves with full control over what gets automated. Anyone who’s worked with different software knows exactly how hard this is to come by.””

““Zowie’s recognition rate of 97% is phenomenal, but we’re seeing plenty of other benefits too. By analyzing Zowie’s conversations, we quickly catch our customers’ most urgent problems, even those related to our products or website. Zowie is a superb tool for measuring UX.””

““Zowie minimizes customer stress and inconvenience, bringing us deeper customer relationships and more satisfied customers. Our customer service now helps us spot and resolve issues across our entire business, something we didn’t think was possible. Zowie is our problem-solving partner.””

““We tried other solutions, but they had limited automation potential. Many tools couldn’t sync with our diverse markets or brands, meaning they couldn’t provide the omnichannel service we wanted. After testing Zowie, we knew we’d found the one. It’s rare to have a partner like Zowie that just gets it done.””

““Thanks to Zowie, we've enjoyed substantial growth in our average order value, and they're still working with us to continue this growth.””

““Zowie has continued to be a true partner. They continue to meet with us and talk about how their automations are performing and how they can be improved. That’s what’s really allowed us to keep growing.””

““Zowie pinpoints the top questions we’re having trouble with and automates them. It takes care of those time-sensitive pain points. Overall, it’s been a huge relief for our agents.””

““Zowie has been an amazing partner since day one. We’ve managed to achieve high levels of automation across both our email and chat channels while fully maintaining our brand voice, something we thought was impossible.”

“Our growth was straining our ability to deliver quality care to our customers as support tickets outpaced our ability to hire. We were extremely skeptical of any AI-based solution as our brand voice and customer experience are paramount to us.”

“Zowie completely transformed our customer service. The chatbot handles the work of nine agents, making the impossible seem routine”

“Zowie has helped us focus on the conversations that truly matter, reducing costs and increasing efficiency across our business. Armed with this insightful data, I expect to resolve customer issues before they even reach our doorstep.”

“We went from Black Friday to what seemed like a normal Monday after all was said and done. If we didn’t have Zowie, we wouldn’t have survived the holiday shopping season.”

“Zowie has dazzled us every step of the way. We onboarded fast, and maintaining and improving the chatbot is simple.”

““ “Without Zowie, we would have to double the size of our customer support team to deliver the same level of service.” ””

““As our ecommerce presence grew, we quickly realized that about 80% of the questions we received were simple and repetitive while about 20% required some extra investigation on our end. It was an ideal situation to deploy a tool that would allow us to automate the responses to that 80%.””

““Zowie gives us the ability to offer customer service 24/7, something we otherwise wouldn’t be able to do.“”

““Our rapid growth was presenting problems, especially in staffing. We knew that there had to be an AI-powered solution that would allow us to grow while maintaining high customer service standards. That’s how we found Zowie.””