Paddle

“Now that they're all in one billing system, we're able to give them more options about the plans that they use. That also improves our revenue retention."”

“Our ACV has gone up as a result of all of this, and that just wouldn't have happened if we hadn’t migrated those classic subscribers to Billing."”

“The migration was absolutely crucial for us making sure we monetized that product as best we could.””

“The documentation was good so we were able to set up the additional webhooks that we needed on our side and make sure all of that was working. It was a little bit of development work and then we were able to get everyone across in the process of a couple weeks.””

“The integration process was actually really straightforward. We were up and running with Paddle Classic in maybe only a week or so, maybe two weeks of actual build time, which when you're the only developer and you're still building the main product, it was pretty good.””

“About 10% of our customer base are now buying these new products. A bunch of those will have been Classic subscribers who have been able to add that onto their legacy Classic plan.”

“We did a nice phased migration process where we just did a couple and made sure they were right. And then we did a larger chunk, then we migrated everyone.”

“We implemented Billing for new customers on the new pricing scheme and ran Classic in the background for everybody on the old scheme, so we grandfathered all of our customers into the plan that they were on. What that actually meant is we were running Classic and Billing in tandem for 12-18 months.”

“At that point, we actually had three products live, and one product was applicable to every single customer. And so that formed the basis for our free plan. And then we had a light plan, which again, that product formed the basis of, and a full plan which included all three.”

“There's maybe 10 or 12 distinct processes that finance teams do at month end. We're building products to automate each of those and then manage the workflow over the top of them.”

“This was a big factor in us choosing Paddle. We didn’t want to be too reliant on the vendor we chose. Paddle makes it very easy for us to manage these things independently.”

“We were really looking at what value a new provider could bring our business. Paddle had the solution we needed, and provided advice on how to implement this new payment flow based on our specific use case.”

“One of Paddle’s biggest strengths is its exceptional Customer Success team, which regularly engages with us to discuss monetization strategies across different countries.””

“These recoveries have directly contributed to profitability without compromising on user experience, enabling us to reinvest in building even better products and user-centric features. It's a great example of how operational excellence and great product thinking can go hand-in-hand.”

“Paddle has enabled us to scale faster, reduce compliance risk, and focus more on growth rather than administrative burdens.”

“Having a partner that's deeply involved and willing to brainstorm with us on our monetization approach has been incredibly valuable. It's not just about providing a platform, but also about being a strategic partner that helps us identify new opportunities.”

“It’s been a remarkable boost to our bottom line.”

“What ultimately impressed us most was Paddle's deep expertise in the subscription space and the level of time and attention they dedicated to us throughout the process.”

“Rather than relying on demos, we focused on in-depth research and peer feedback to understand which providers had a strong reputation in the subscription business space.”

“The time we spent on operational tasks could have been better allocated to growth initiatives, improving on-site conversions, or exploring new monetization strategies.”

“We want to make collecting and managing feedback effortless and indispensable. With Paddle’s support, we can focus on achieving this vision by expanding globally, optimizing our pricing strategies, and streamlining operations. Paddle’s platform allows us to scale smoothly, reach more customers, and continuously grow our business.””

“By simplifying global payments and handling all aspects of tax compliance, Paddle has enabled us to expand into new markets without the usual administrative burden. This has allowed us to reach a wider international audience and focus more on enhancing our product.””

“Using Paddle has positively impacted our payment acceptance rates globally. By supporting multiple payment methods and currencies, Paddle ensures our customers can pay in their preferred way, reducing friction and improving overall acceptance rates. This has helped us reach and retain more customers worldwide.””

“The automated tax system has reduced our administrative workload considerably, allowing our team to focus on growth rather than compliance. This efficiency, combined with Paddle's streamlined payments solution has contributed to a continuous 15% growth in our revenue month over month.””

“Migrating existing subscribers from Stripe to Paddle was also straightforward for us. Paddle provided clear guidelines and support throughout the process, ensuring all subscriber data was transferred securely and accurately. The transition was seamless, with minimal disruption to our customers and no major technical issues. Their easy integration, global payment management, built-in tax compliance, and flexible pricing models made it straightforward for us to handle subscriptions and payments. Paddle's user-friendly dashboard and excellent support also helped streamline our operations.””