Cloudbeds

“I would highly recommend it. The combination of powerful market intelligence and an efficient property management platform provides both strategic and operational advantages. It helps hotels work smarter, save time and make more confident decisions that can positively impact revenue and performance.”

“Lighthouse provides the insights we need to make confident pricing decisions, while Cloudbeds ensures operational efficiency and smooth execution. This allows us to focus more on strategy and guest experience rather than administrative tasks.”

““For an independent hotel, this is particularly valuable because it allows us to build technology around how we actually operate the property, rather than changing our workflow to fit a generic system.””

““having full access to the API means we’re not stuck relying on Cloudbeds’s own roadmap for the data or functionality our next idea needs.””

““When you are building something new, you don’t necessarily know at the beginning which pieces of data or functionality you will eventually need.””

““I can describe what I want to accomplish from a hotel operator’s perspective and use AI to help with the technical implementation.””

““With today’s AI tools, I have been able to work with the Cloudbeds API and develop things that I previously would have assumed required hiring a software developer.””

““I did not want our ability to innovate to depend entirely on whether a particular third-party integration already existed.””

““I wanted access to our hotel data so we could experiment with AI and build tools specifically around the way we operate Union Square Plaza Hotel,””

““The combination of Cloudbeds’ Open API and AI is particularly exciting for independent hotels. It gives a hotel operator without an engineering background the opportunity to create technology tailored to their own property rather than waiting for someone else to build it.””

““The team has been available when we’ve needed them and we’ve had good support throughout the implementation,””

““The less time our teams spend dealing with systems, the more time they have for the guests. For me, that's ultimately what technology in a hotel should achieve.””

““That’s another really good thing about Cloudbeds — they do grow and keep up,” she says. “We’re never wishing that a feature existed. When you want something, great, because they’re working on it.””

““Cloudbeds University does a lot of the work for you,” she explains. “We get to spend more time training on hospitality and guest-facing skills versus teaching somebody how to use a program.””

““Even if they didn’t start on your property, you could convert them for their next stay,” she says. “I think that has been one of the biggest value adds for us.””

““It’s nice to have Revenue Intelligence flagging those dates for you without any manual work on your part,” Courtney explains. “There’s an uptick in booking velocity, or you’re at a higher occupancy, and you need to adjust your rate for these dates.””

““You can’t overstate just how convenient it is for it to all be in one place.””

““We liked that Cloudbeds was kind of an all-in-one product versus trying to hodgepodge together a channel manager and all these different things,” says Courtney. “It really enhanced our operations when we made that change.””

““There’s so much that goes into managing a property. If you can make your tech stack the easy part, it gives you more time for the other things.””

“"Automation takes the weight away, not only from our shoulders, but from the front desk, housekeeping, and operations. It makes everything seamless and efficient."”

“We can look at dashboards, look at numbers, make decisions remotely, and our general managers can continue running the properties without creating bottlenecks.”

“As we grow, the platform grows with us.”

“«Se lo recomendaría a otro hotelero, pero no a un competidor que esté justo a la vuelta de la esquina de mi hotel»”

“«Cloudbeds es realmente muy bueno. Estamos muy contentos», dice. «Este es uno de esos casos en los que de verdad se superan las expectativas»”

“«Ayuda a todas las partes», dice. «La propiedad del hotel, obviamente, está viendo buenos resultados a nivel económico. Le facilita el trabajo al personal, y mejora mucho la experiencia del huésped. Es un triple win»”