Gorgias

“"It's great for efficiency and it saves us time from adding extra headcount. Our agents can listen to customers and give them the time they need without rushing through the tickets or the phone calls. That really makes people feel valued and that's what we want for our customer experience."”

“"Customer care is at the forefront of everything we do, and as we grow and move into one of the biggest seasons to date, we know we can rely on Gorgias and all its features to support us."”

“To cap it all off, Kate and Charlotte said, "We've found Gorgias' customer service exceptional" to resolve issues and help set up automations.”

“Gorgias for me has been a real game-changer. I’ve gone from hopping between multiple gmail tabs and accounts to now having a single user friendly platform for accessing and responding to queries easily. It has fundamentally improved what I do on a daily basis. And also making the customer experience as good as it can be.”

“Gorgias Convert is amazing, we highly recommend it. Because you can tailor the customer experience. And you can fill in the spaces that a typical website cannot. Gorgias Convert is almost a one-to-one translation of the in-person retail experience to the online retail experience where that wasn't available before.”

“Gorgias Convert has helped us make the shopping experience more intuitive. We can give a nice prompt to remind people of promotions we’re running, highlight specific product features, or just remind them we're here to help and answer questions. The chat campaigns make it easy for customers because they lead them to us, as opposed to them having to search for how to contact us for assistance.”

“Chat campaigns with information about our products and links to our blogs are getting a lot of engagement from our customers. It’s been really great to see how many customers are very interested in that education.”

“This yoga props blog suggestion campaign is really great because we have several options, and that can feel confusing to someone who doesn’t know which one to get because they are new to yoga and aren't familiar with which props would benefit them. The blog explains in more detail how to use the different props in your yoga practice, and the different benefits of a round bolster vs a rectangular bolster. So it helps people go ahead and choose the right product for them.”

“People want free shipping. So if they've already got over $75 worth in their cart, they're almost there. Then we pop up and suggest: check out these items. It’s a curated list of the easy little add-ons that you'll need anyway for your yoga practice, but will also take you over the free shipping threshold. What's really helpful is that it pops up, rather than the customer having to go through the menu and look for things.”

“Everybody wants a discount. So they're about to leave the site and then they see a message saying: you can get $20 off. And it’s: ‘Okay, let me get that coupon, and now I'll keep looking. Yeah, with $20 off, I think I will.’ That's why this campaign is the biggest hitter for us.”

“Getting all our campaigns set up has been very easy and very straightforward, and they’ve worked really well. It’s pretty clear what to do, and our Gorgias Convert rep has been very responsive and helpful.”

“If you're considering AI Agent, think of it as an extra team member that can significantly boost your ability to serve your community. It pulls from your help center to provide quick, accurate responses, freeing up your team to focus on more complex tasks. Especially for smaller businesses, it’s a game-changer that can help you deliver top-notch customer service without adding headcount.”

“Gorgias AI Agent is going to be a game-changer for us during BFCM. With the ability to provide immediate, personalized responses, we’re confident it will not only reduce the volume of repetitive inquiries but also ensure our community feels supported during the busiest time of the year. It's all about delivering a seamless, stress-free experience for our community, and AI Agent is key to making that happen.”

“We were initially nervous about using AI, but it has quickly proven its worth. Our community members have even mistaken the AI Agent for a real person, which speaks volumes about how well it aligns with our brand voice.”

“AI Agent has been incredible in helping us get back to our community quickly, especially during busy times. It’s amazing how it’s able to balance responsiveness while maintaining our brand’s voice.”

“AI Agent gives us some big benefits: really quick responses, informative answers with a personalized touch, and great CSAT ratings.”

“AI Agent’s speed is a huge benefit for answering pre-purchase queries immediately. If we take ages to reply, the customer will probably abandon their purchase.”

“AI Agent was easy to set up thanks to a seamless user experience and Gorgias’s helpful how-to videos.”

“AI Agent has helped us out a ton by resolving simple queries. It gives super-fast and personalized responses, restating things the customer has said like needing the order for their granddaughter’s birthday, helping them feel understood.”

“Our goal is to give best-in-class customer service to our 1.6+ million customers in order to provide the largest impact possible in the lives of children battling cancer all over the world. We achieve a high level of customer service through taking the time to politely and effectively respond to a customer’s inquiry from the first point of contact to increase trust, brand loyalty, and boost brand awareness. By providing a platform that is easy to set up, use, and that connects to our Shopify, we believe Gorgias helps make this possible.”

“It’s really easy to get in touch with Gorgias, for customer support or to set up a demo call for a client. They’re easy to talk to and always give us answers that resolve our queries about the technicalities of using the platform. We attend the partner town halls which share news and updates, and they are a lot of fun.”

“Because of how easy Gorgias is to set up and optimize, we’re able to provide excellent service to our clients. Gorgias also allows us to get real-time data so we can derive KPI statistics and suggest process improvements and action plans to our clients for a more consultative type of partnership.”

“In terms of ROI, Gorgias is one of the best choices if you have a huge team because you don't pay for users, you pay for the number of tickets that come in.”

“Gorgias’s ability to integrate with a lot of Shopify apps made it easier for us to create a robust, easy-to-use process for recovering abandoned carts. We created a customized solution for one client, where we automated sending notifications of abandoned carts from AirScout to Gorgias. When a notification arrives, we use Gorgias to initiate a conversation with the customer.”

“We were able to streamline our marketing approach because we can see each customer’s Shopify history within Gorgias. So our communication has become very customized, very personalized, which garners more responses as opposed to the very templated messages that usually happen with SMS marketing efforts.”