Front

““With Front, we have full visibility with breadcrumbs to track what happened and when,” says Jordan. “If a rule misfires or someone deviates from standard procedures, we can quickly identify it and take corrective action, whether that’s retraining staff or refining our processes.””

““The value of SLA management cannot be understated,“ says Jordan. “This ensures we meet our contractual obligations to customers and our internal commitments to partner teams.””

““I’d previously spend 10 minutes reading a 20-message email thread. With AI Summarize, I can quickly grasp the situation and decide if I need to dive deeper within seconds,” says Jordan.”

““ Broader workforce management has to be completely data-driven. You can’t be blind to anything — and Front enables us to see everything. ””

““It’s productive time,” explains Jordan, “and we can actually measure the level of productivity.””

““The cross-workspace, cross-functional collaboration has transformed how we work in ways I couldn’t have imagined, reducing silos and fostering stronger teamwork.””

““Having collaboration, communication, and work tasks in one place enables us to triage tasks more efficiently and provide faster resolutions,” says Jordan.”

““Front is a stable platform that brings everyone together, with the ability to measure, monitor, and ensure accountability — something we couldn’t achieve with multiple tools,” says Jordan.”

““Front’s approach to service, especially their support team, has been key to our growth without needing additional headcount. I can’t overstate the value of that team.””

““I was able to launch Front to our first 250 users in just three weeks,” says Jordan.”

““Front’s team took the time to understand our root business challenges, working collaboratively to address not only the known issues but also uncover blind spots that had been hidden due to the lack of metrics and data visibility in Outlook,” says Jordan.”

““ It all comes down to ease of use, ease of change, and the vision for where Front is headed. ””

““We sought a partner who aligned with our values and vision, and would continue to iterate and deliver new features and innovative capabilities as we scale,” says Jordan.”

““We needed a more flexible environment where team members could seamlessly transition between different accounts and teams,” says Jordan. However, Outlook lacked the stability required for dynamic, high-volume operations. “Multiple users slowed Outlook down, triggered crashes, and led to lost messages. There’s no accountability, no activity trail, and no metrics.””

““ Our goal is to enhance team collaboration and foster thoughtful engagement, especially with support teams. Ultimately, Front drives efficiency: it removes unnecessary work so the team can focus on the critical 1% of exceptions that truly matter. ””

““Having collaboration, communication, and tasks all in Front makes everything faster and more efficient,” says Jordan Dunn , Senior Manager of Strategic Customer Success. “We can triage and troubleshoot more effectively without wasting time chasing down information.””

“People are calmer, more focused, and we’re trending toward inbox zero,” says Ben. “The folks who’ve adopted Front are really positive: They’re able to focus on more of our customers, which is the end goal.”

“The qualitative feedback from my team has been glowing,” says Ben. “They love Front. They can stay in the workspace, work faster with the keyboard, and the experience feels just as smooth as Superhuman, but Front does ten times more.”

“We’ve laid the groundwork to be much more metrics-driven,” Ben says. “Adding SLAs, accountability between teams, and better service delivery is now possible because everything happens in one place.”

“It’s the single source of truth,” Ben says. “When a worker doesn’t arrive or a visa gets delayed, everyone can see the same thread and jump in immediately.”

“Before, you’d be digging through RingCentral or Slack just to find the last update,” Ben says. “Now, everything’s right there in Front.”

“Our implementation specialist was awesome. She made it all straightforward.”

“Our experience setting up Front was pretty painless,”

“The way that Front handles inbound communication that can be rerouted and prioritized without duplicate cases — and everything stays connected in one place — is really, really powerful,”

“Front was the only vendor that let us keep that personal touch while giving us structure.”