Shippit

“From the beginning, the integration of their plugin to our Magento site was painless. The team at Shippit are always on hand to answer any questions we have.”

“I really love this service. It means we can grow our online sales without having to deal with increases in customer complaints or queries – that makes my job a whole lot easier.”

“Shippit has completely saved us from the courier mishaps that used to upset our customers. Game on.”

“For companies looking to implement or upgrade their returns system, we would recommend keeping the process simple for your customers. Try to automate as much as possible and don’t compromise the customer experience.”

“So far customer feedback has been really positive. They appreciate that the returns process is really simple and easy.”

“The Customer Service team can now follow up on approved return requests that haven’t been actioned by the store before they become an issue. Processing online return requests on a single platform has also provided better visibility as to why items are being returned.”

“Since being with Shippit, we've really been able to provide [certainty] to the customer in the way that she can currently see where her order is, every stop it's making along the way, and we've had so much positive feedback saying that experience has changed the way that they order online,”

“Since we have [partnered] with Shippit, we have noticed so much more efficiency when it comes to order processing and dispatch timeframes,”

““We’re incredibly grateful for the support and partnership we’ve built with Shippit. The enhancements we’ve made together have been game-changing for our business and our customers.””

““Our customers are benefiting from the concise and clear tracking system that Shippit provides. It’s an end to end experience that we feel we have really developed into something special.””

““Shippit’s seamless integration with our systems has opened up new opportunities for us to scale our operations while maintaining a high level of service.””

““We chose Shippit as we needed a system that integrated seamlessly with the many different platforms we use for logistics and inventory management. We found that Shippit could also accommodate the most number of carriers across the freight network. Shippit also integrates with our other systems clearly and easily, which is an absolute must for us.””

“I don’t really think too much about shipping which is nice as I can really rely on Shippit. At first, I was keeping a close eye on the tracking and I was quite nervous that parcels wouldn’t make it, but now I can turn a blind eye and wait for someone to contact me if something goes wrong. I also know my parcels get picked up quickly.”

“Shippit gives me peace of mind and a lot of confidence that the customer is getting a great experience. Even in the first week after launch, customers regularly commented on how professional the shipping process was. We pride ourselves on getting orders out within 24 hours and customers can’t believe how quickly they receive their orders.”

“When I first started looking at shipping costs, I was expecting them to be a lot higher. I was pleasantly surprised once I saw the options within Shippit and it has saved my business a lot of money since launching. Most courier companies aren’t interested in setting up accounts if you have small volumes, so Shippit has allowed some great flexibility with our shipping options.”

“Shippit makes it really streamlined and simple, it makes it so easy that it guarantees you’re not missing any parcel.”

“It was a simple process to set up the Shippit account and I was able to start shipping straight away. I didn’t have any previous distribution experience but it was very easy to get it all set up and I required very little assistance from Shippit in those early days.”

“Shippit handles tracking, it’s a great system where customers can track their own deliveries rather than getting in touch with our team to look into. Our customers receive updated tracking information and can track the status of their delivery on their own tracking link.”

“I have 10 different retailers that I do freight for and their orders come in all different shapes and sizes. I use Shippit’s CSV bulk upload feature to save the amount of time it takes fulfiling orders for so many different retailers. This also allows us to choose the freight too.”

“I’m saving so much money that I stress less when things are returned to me. Because they’re bulky items, missed deliveries are often redirected back to me, but the reduction in shipping costs has taken a lot of pressure off my business.”

“With Shippit I can load 100 consignment notes and then ship them all in one go. I no longer need to login into multiple different portals and print different sized labels. I’m saving hours every day.”

“We have improved our CSAT score, loyalty and repeat purchases. Part of this is our delivery promise to customers, which Shippit helps us facilitate by ensuring our parcels are delivered to customers as efficiently and transparently as possible. Our shipping experience is now faster, happier and more efficient.”

“We can't thank Shippit and Brauz enough for the time savings and operational efficiencies that their platforms have afforded us. We can now shift orders from our stores instantly with no headaches and no delays,”

“Using Shippit has reduced our freight costs by 10% which has been a massive cost saving for the business. We have been able to reduce our non-stocks by 75% with our ship-from-store orders, which has dramatically improved our customer satisfaction rating.”

“We now have the capacity to be flexible at the checkout. We can offer pick up in store and we can offer express and international shipping. It’s just so much easier. Managing time is huge so anything that can help alleviate some time, and Shippit has 100% helped us with that. I’m not even worried about shipping orders anymore – I don’t get those frustrated emails from customers asking about their parcels.”