Canals

“This might go down as one of the easiest, dare I say “simple,” implementations. It came really fast, really easy, low technical debt, not a lot of oversight or overhead tied to keeping this thing running. It’s just plug it in and it works. And your team just picked up the ball and ran. They’ve always been super responsive and feel very agile. Your team was phenomenal.”

“You guys are doing a really good job matching items. That’s the secret sauce, it’s where you're saving just tremendous amounts of time. What stood out wasn’t just the functionality either—it was how well the Canals team understood the electrical industry and how naturally the tool fit Regency Supply’s tech stack.”

“The longer they're in it, the more they love it. If we ever told the team we were taking Canals away, I think we'd have mutiny on our hands. It has very quickly become a need-to-have tool in their tool belt—and not a lot of technology has that kind of impact.”

“This helped us get to things that had been on the back burner for years. You don’t always realize what’s possible until you have the time back. Free your time, and results will follow.”

“We’re having a very good year, and as far as the sales and operations sides of things go, it doesn’t feel like I’m working as hard. No taking things home on the weekend unless you get a call on a weekend. If our volume doubled tomorrow, we’d be ready. That’s the kind of confidence this gives us.”

“At a minimum, I would say with an advanced user, the time savings is probably three or four to one. And with a less advanced user, it’s probably closer to eight or ten to one. I’m extremely impressed with the amount of time I can save with it.”

“We kind of used the terminology—like having a child or a pet. You gotta train it. You gotta show it what it needs to do before it’ll do it for you. The users that were using it the most were getting a high percentage of matches. And that was despite a messy ERP catalog. The AI worked through it.”

“Now, if our email volume doubled, I think we’d be ready for it”

“AI is moving fast. We’re not naive. Everyone’s going to have to jump on the bandwagon—first, not last.”

“You can’t replace experience. You’ve got people who’ve been here 30 years. Tools like Canals help the next generation ramp faster and work more efficiently.”

“One of our automation guys sent over a project with 100+ line items in a spreadsheet. I ran it through Canals and had it back in 20 minutes. He called me and said, ‘How is that even possible?’ That would’ve taken a CSR group all day before.”

“Honestly, it’s been one of the smoothest transitions I’ve ever been a part of.”

“This isn’t about replacing people—it’s about giving them the tools to get better. Canals helped us move faster without losing control.”

““The value is clear—we just want to quantify it,” Dave said. “Ultimately, it's got to show up in the bottom line, and I’m confident that it will.””

“We went from firefighting invoice issues to focusing on payment strategy.”

“From the Canals side, we get a response within minutes. It's fantastic.”

“A side effect I’ve heard from our executive team is just how much more energy there is in the locations that are using Canals. They’re like, ‘Hey, this is something new. I’m getting better.’ It’s a step-function growth. On the AP side, Canals proved its value on day one. An invoice from a vendor that always failed in the legacy system was successfully processed, correctly matched, and automatically moved to ready-to-pay—with zero manual intervention.”

“The integration was almost plug-and-play. We provided credentials and a connection—Canals handled the rest.”

“From the presentation of the product, it was evident that they were concerned about our business and understanding how we did things, not trying to make us conform to the Canals product. It was head-and-shoulders above the competition that we evaluated, for sure. Furthermore, trusted peers had recommended Canals. It was not a risk, but a proven way The Kendall Group could get better.”

“We weren’t unhappy with our existing partner—but we didn’t realize how limited it was until we saw what Canals could do.”

“Not only are we making the experience better for our users, but we have better relationships with our customers. We're able to increase customer service, and we're able to increase our vendor service.”

“As early adopters of artificial intelligence, we've seen our quoting get faster and smarter than ever, and it's definitely boosting sales. The technology is also a training and retention tool. I've had one of our guys say to me "I wouldn't work anywhere without this."”

“There's no reason for you not to use Canals. It's that easy. And the more you use it, the better it gets.”

“There's not a chance he would have been able to service them if he didn't have Canals. He just didn't have the time.”

“We just love how engaged everybody on the Canals support team was. Every person in that room was asking the right questions. The team was excellent. If they didn't have an answer, or there was something that the platform didn't do, they were gonna find a way to get it done.”