Intercom

“Having the ability to easily onboard our associates, create great experiences for our customers, and measure our impact with detailed reporting all in one platform is huge.”

“The first time I used Copilot was a bit of a light bulb moment. We already know the value of Fin AI Agent as we've been using for quite some time now. So it's logical that it's also valuable to have the same tool available for our internal team.”

“Intercom allowed us to provide great customer outcomes at scale. With average weekly volumes of 3000+, we knew we needed a system that allowed us to speak to multiple customers concurrently.”

“Intercom’s reporting on conversation volume is invaluable to our support team. Those insights inform our capacity planning and allow us to track seasonality to ensure we have enough staff to cover busy periods.”

“Intercom is very user-friendly and allows our team at MOO to focus more intently on the customer in front of us, ensuring we provide exceptional service. The constant product updates show they listen to customer feedback, enabling us to improve the experience for our teams and our customers. Since adding Intercom, our customers ability to self-serve has increased by +28%.”

“Using tools like Workflows, Fin AI Agent, and conversation tags in Intercom Helpdesk, we can identify common questions and provide proactive solutions, increasing efficiency by 75% and freeing up our team to focus on more complex or unique issues.”

“Leveraging Intercom’s help center and Fin features are now key cornerstones for how we support free users at scale.”

“We had a brief period where we looked at Zendesk and actually started trying to implement it. Within a week, we pivoted back.”

“Before moving to Intercom we were using Zendesk – but found the experience challenging and a bit dated. I wanted to create a different customer experience and Intercom were thinking about AI really early. With Fin we saw 35-40% deflection rate just in our trial. The biggest win for me is that we haven’t compromised on the quality of the service we were providing.It's been delight after delight.”

“We have also been using Copilot internally and we have found that it is the quickest way to find answers without having to waste time searching yourself. Between Fin answering customer questions and helping teammates find answers, we have noticed that we have more time to focus on technical issues.”

“Our Lightspeed customer service agents are dramatically more efficient when using Copilot. In testing, agents using Copilot were able to close 31% more customer conversations daily, compared to agents not using Copilot.”

“I've been part of a number of organizations and used many different platforms, but I can honestly say Intercom is the most intuitive. Our operational team can create workflows, use AI, and insert help center articles directly into conversations.”

“Intercom is a complete customer service solution. Its modern interface makes delivering exceptional support seamless, and ongoing product innovation keeps us ahead of the curve.”

“We were looking for strong technology, and a team that could back us to get to the place we needed for this to be successful. We found both of those things with Fin and Intercom.”

“We built out self-serve onboarding and support infrastructure with Intercom, pushing data from our app directly into Intercom.”

“One of the biggest benefits of moving to Intercom was having a single support platform. Instead of stitching together multiple tools, we now have one connected system for both AI and human support.”

“What really stood out to me was how easy Fin was to use, how quick I could get it up and running. The UX was fantastic. It was a very fresh build, easy to understand and use, and it just fit well into our current tech stack.”

“We’ve been seeing around 560,000 resolutions a month with Fin, at about a 79% resolution rate, which is incredible when you think of all the conversations that are not funneling to our human team.”