ShipMonk

“ShipMonk gave us the ability to focus on growth without worrying about hiccups in delivery speed or accuracy,”

“Their team made onboarding seamless, and the level of responsiveness and support surpassed our expectations.”

““ShipMonk stands out because of the people. It’s not just about the tech or the speed of fulfillment, though those are incredible. Their team genuinely cares about our success. That’s hard to find.””

““They didn’t just adapt to our wholesale requirements,” Marianne says. “They actually helped improve them.””

““We had customers posting on social media, saying, ‘How did I get this so fast?’ It was the best kind of surprise,” Marianne says.”

““One time, we needed a quick check on a product in the warehouse,” Marianne recalls. “Michelle’s team got photos and feedback back to us almost instantly. That level of responsiveness? We never had that before.””

““They actually wanted to learn about our products. They took the time to understand what makes our business tick and tailored their approach to meet our needs. It was obvious that we weren’t just another account to them. That really made staying with them an easy choice.””

“I would absolutely recommend ShipMonk to others with absolute confidence. We now have full control of the minute details of every order, as well as great support and response time.”

“The one thing we didn’t expect, but which gives us huge efficiency, is the way ShipMonk routes new SKU bundles in the system. It allows us to create any combination in our order management system and simply auto-map it to ShipMonk. Before, every new SKU creation would mean training, setup time, and rampant errors as packers accustomed themselves with the new SKU. Now, we can create new bundles and offers on the fly without worrying about downstream effects.”

“The real time billing system gives us an idea of our per-order cost immediately, which helps us understand campaign effectiveness and provides warning of any potential issues. Troubleshooting has been easier and faster than before.”

“We were able to cut down our average shipping time by at least 2 days, courtesy of ShipMonk’s different warehouse locations.”

“We now have confidence across the organization that whatever we produce or promote, we can execute on it and guarantee that customer experience all the way through delivery,”

“The communication has been seamless, and their ability to streamline between us and operations has been fantastic,” Sutton shared.”

“They’re not afraid to try, fail, adjust, and improve.”

“Fulfillment is no longer a bottleneck. It’s peace of mind,”

“With ShipMonk’s carrier network, we’re never pigeonholed into a single provider. If one option isn’t performing, we have affordable alternatives we can immediately pivot to in order to protect CX””

“We had never had carrier flexibility like this before,”

“That rock-solid onboarding gave us trust and confidence in the resulting weeks, months, and even years of partnership.”

“We were in a really bad spot with our previous 3PL, so we had to get out of there quick,”

“We were stuck in micromanagement mode, constantly putting out fires. Growing the business in a healthy manner was a daily struggle amid all the fulfillment issues and internal concerns,”

“We were focused on micromanaging our 3PLs instead of growing our business.”

“Customer complaints about ‘Where is my order?’ were constant. It impacted our brand reputation and pulled focus away from growth and product innovation,”

“We were almost on an annual journey, recreating the wheel, trying to find a 3PL partner that could grow with us, scale with us, and challenge us to become better,”

“I love ShipMonk’s UI design and functionality. My favorite feature is the ability to quickly see inventory values at any point in time. I’ve referred several friends to ShipMonk and, in fact, to this day they are still clients. The reason is because I only refer people to the vendors and people that I would trust with my own business.”

“ShipMonk has been absolutely incredible to work with! They are available 24/7 to answer questions and have bent over backwards to help make our customers happy. I couldn’t recommend them more highly.”