OneTrust contrata a un/a Ingeniero/a Senior de IAM para diseñar, construir y operar capacidades de seguridad de identidad a nivel empresarial, abarcando Identity Governance & Administration, Privileged Access Management y gestión de secretos. El puesto cubre la gobernanza del ciclo de vida de las identidades y de los derechos, integraciones de IAM, controles de acceso privilegiado, la bóveda y rotación de secretos, la creación de scripts y automatización, la remediación de incidentes, los POCs con proveedores, la documentación y la mentoría del equipo. Se requiere una licenciatura en un área relevante, al menos cinco años de experiencia en IAM, tres años de experiencia en PAM o gestión de secretos y tres años de experiencia en la nube, con una cultura orientada a la oficina que exige tres días por semana en la oficina.
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Regional Customer Success Strategy & Outcomes Own and execute Customer Success strategy for International South & Growth Markets, aligned with International Customer Success strategy and regional business priorities. Ensure customers achieve measurable, outcome-based value aligned to their original business objectives and evolving use cases. Translate customer value realization into strong renewal performance, expansion, and advocacy across the region. Maintain a deep understanding of market dynamics, customer maturity, and regional considerations to tailor Customer Success execution appropriately. Commercial Accountability & Renewals Leadership Own GRR and NRR performance across the region, with clear accountability for retention, renewals, and expansion outcomes. Partner closely with Sales and Renewal / ECS to secure large, complex, and strategic renewals, including executive-level engagement and negotiation where required. Proactively identify and mitigate churn risk, leading cross-functional recovery plans for at-risk and high-value accounts. Drive expansion strategy by positioning adjacent use cases and additional solutions based on realized and demonstrated customer value. Drive operational rigor around forecast accuracy, customer health, value articulation, stakeholder alignment, renewal planning, and expansion identification. Leadership & Team Development Lead, coach, and develop a team of high-performing Customer Success leaders, managers, and senior ICs. Set clear expectations around outcomes, customer engagement quality, commercial impact, and accountability. Build succession plans and develop future Customer Success leaders within the region. Foster a culture of customer obsession, ownership, data-driven decision making, and continuous improvement. Drive the adoption of AI tools and AI-enabled ways of working across the team to improve workflows, efficiency, insight quality, and execution consistency. Executive Customer Engagement Act as the executive sponsor for the most strategic and complex customers in the region. Lead high-impact Executive Business Reviews focused on outcomes, ROI, renewal readiness, and long-term partnerships. Serve as the senior escalation point for critical customer situations, executive concerns, and high-stakes commercial discussions. Cross-Functional & Strategic Leadership Partner closely with Professional Services to ensure seamless handoff, strong onboarding, and alignment between delivery milestones and long-term customer outcomes. Ensure Customer Success operates as a single, coordinated post-sales motion across implementation, adoption, value realization, renewal readiness, and growth. Collaborate with Sales, Renewal / ECS, Support, and Product to deliver a cohesive, end-to-end customer experience. Lead and contribute to strategic initiatives at both the International and global level, bringing regional insight and helping shape broader Customer Success priorities. Represent the voice of the customer internally, influencing product direction, services strategy, and GTM priorities. Success Measures Strong GRR and NRR performance across the region. Successful execution of large and strategic renewals in partnership with Sales and Renewal / ECS. Clear evidence of customer outcomes and value realization. Reduced churn risk through proactive, executive-level engagement. Healthy pipeline of expansion and growth opportunities. High team engagement, performance, and leadership bench strength.
