Kraken

“Kraken Residential Flexibility is proven flexibility infrastructure. It pushes boundaries and treads new ground that we can learn from.”

“The team found themselves sort of fighting with our previous systems – whereas Kraken helps them to do their jobs and deliver the service that they're passionate about delivering.”

“Providing timely, knowledgeable and straightforward support to our customers has always been important to Good Energy. Magic Ink is helping us realize the benefits of AI, delivering on these key outcomes for our customers, more efficiently.”

“We’ve completely revolutionized how we work within customer operations and Kraken is right at the centre of that.”

“Kraken comes with an incredible track record of building amazing solutions for end customers that helps enable us to deliver customer happiness index scores of 99%. This stuff really really matters. The wrong solutions can fundamentally upturn your business and impair customer experiences.”

“We used to print out maps of the UK and manually map out our capacity with post codes and pieces of paper. Now we’re in 20,000 homes a week and Kraken Field is automatically scheduling 97-98% of that work. We couldn’t run a business of this scale without it. It’s fundamental to what we do.”

““Technology very much runs deep in Kraken's DNA… it took the Kraken development team about 2-3 weeks to implement the same change that took our legacy platform 3-4 months.””

“I’ve done two billing system transformations in my career prior to this recent implementation with Kraken and they were very different. Kraken worked really hard. They were as committed as our team were to making sure that the goals of the project were achieved.”

“Kraken is the foundation of our plan to deliver universal smart metering. The idea of having smart meters fitted is to be able to provide information to customers, to help them realize how much water they’re using and whether they could improve that.”

“The goal was to migrate everything within one year, and we achieved that within ten months.”

“The Kraken implementation has been a huge success story for our business. It has demonstrated to me that when you have the right culture, the right technology and the strong partnerships like we did with Kraken, you can deliver remarkable outcomes for the business, for your people and for your customers.”

“We needed a solution that could help us be successful in different countries. Kraken immediately was top of the list in terms of presence around the world.”

“Not only is this an opportunity for us to see customer benefit but it’s an opportunity for us to see employee benefit, along with some demonstrated ability to drive efficiencies. It’s rare that you have that combination.”

“This product gives you things that alternative options don't. We were essentially buying a capability and a team and a partnership.”

“Kraken is at the core of our architecture. It’s given us a platform to build on, integrate, and expand our ecosystem and capabilities to support the future of the business.”

“The outcome is great. We got the foundation right and Kraken helped us with that, now we’re looking at new propositions we can offer customers. [Kraken] is definitely going to be a key ingredient in how we manage the transition with our customers.”

“Kraken is at the heart of everything we do.”