Tenzo

“We all need to be looking at the same things and analysing the same data.”

“It allows us to have the insights to look at what we want to in our business and make really informed decisions. There’s still a lot of hard work that our teams do, but it gives us the best possible starting point.”

“What I like the most is that all of the information is in one place. So it’s easy to use. And I like that it can be manipulated. I can edit and create cards, so it’s unique. It can be unique to your business, and you can see the data that you want to see.”

“I’ve developed things like the bonus structure based on what I can see in Tenzo because I can easily find the numbers there. So it’s almost like a collaboration, if you like, because these numbers are easy to find. I can create a target for them, or I can keep looking at them and we can monitor how we’re performing.”

“If I’m looking at a particular project, there are certain figures that I want to see and that is where the card creator is brilliant. I might want to see; how much do we normally spend on labour? for example. I can then target how we bring that down or how a wage increase will affect that. Using the data from Tenzo I can then predict what that’s going to look like.”

“We can be a bit more specific. We might have some weird and wonderful metrics that we want to look at and we can do that with Tenzo.”

““We’re happy that all of our systems are talking to each other so that we can get a holistic view of what’s happening in the company.””

““We have a best-of-breed technology strategy. We buy point solutions that we deem are best for getting the job done. And then we work on integrating them on the back end.””

““We’re not so much obsessed with what sales we did versus the budget, we’re more obsessed with whether that number was a profitable number.””

““What we liked was the morning email that tells us what happened yesterday versus the budget as well as the logbook in terms of getting feedback as to what happened in each restaurant from the manager on duty.”

““What we liked about the forecasting tool was not only the ease with which it provides an initial forecast, we liked it because it helped create more discipline from our GMs, in every Monday morning, coming in and giving us their forecast for the next 10 days, so that they can better plan their labour costs and purchasing.””

““But after three months, we saw a significant improvement in our prime costs. Thanks to Tenzo, we’ve gained about three percentage points on our prime costs, which goes straight to the bottom line in terms of improving our group profitability.””

““Tenzo’s forecasting “enabled us to get a view as to what the revenue was going to be per restaurant, per day. From there, the restaurant General Managers were able to work backwards and decide how much labour to put against those sales forecasts and how much purchasing to put against those sales forecasts.””

““We purchased Tenzo because we were managing our restaurants based on hunch, and not based on numbers.””

““If Tenzo hadn’t bridged the gap, we would have lost access to our historical data.””

““Tenzo is always part of my recommendation”.”

“We have been able to implement changes in reporting at light speed because of this.”

“I have never worked with a solution that is backed by such passionate people who are willing to push the boundaries and support their users.”

“Tenzo has also been instrumental in my ability to deliver change and provide timely and accurate reporting to the business.”

“They are able to react instantly to changes in spend per head, labour productivity, customer feedback and a whole host of other metrics.”

“With little to no training, almost instantly after implementing, our managers were coming to me asking about numbers they had pulled off Tenzo and telling me how much they love having access to all of the information.”

“The biggest, quickest win that I’ve had is in our end-of-day reporting. By consolidating managers’ end of night commentary with accurate figures, and having this automatically delivered at 6am in one email, our teams all know what they need to focus on for the day the minute they check their emails in the morning. Tenzo has likely paid for itself with that one function.”

“As an FD, visibility of information across the business is a top priority for me, and giving the right people the right data to make decisions enables us to constantly drive the business forward.”

“Sometimes you do just need to invest in the systems and processes that free you up to do the things that you’re good at. I can look at a spreadsheet or I can look at the data, but I’m not a developer, I can’t deep dive into that stuff. I could try to learn it, but that’s not my life goal, you know? I’d rather be out there pushing flat whites and making people happy.”

“When I decided to make the move to Tenzo, it really helped that it was hospitality-centric and platform-agnostic. Over the years, I’ve changed my point-of-sale system several times. There’s a sense of security that if we do decide to make another move, the three-legged stool isn’t going to fall over again and that gives peace of mind.”