Crossfuze

“"The level of technical expertise has been nothing short of astonishing."”

“"Crossfuze came in and helped us to implement a new service management platform, which has given us the visibility and control that we needed."”

“The enhanced Managed Services that Crossfuze developed for the company is continuing to pay dividends. The company cannot imagine not having access to this help desk, making it a win-win situation. The company also trusts Crossfuze now more than ever to continue implementing and managing best-in-class IT solutions.”

“The reason our deployment went so well was due in large part to the level of support we got from Crossfuze,”

“It may be mundane but it’s true: You need to know what you want out of the results going in. It’s very customizable and you have a lot of options, so you need to understand what you want the result to be. All these things are doable, but you need to have vision for what you want to accomplish. If you’re not sure what that vision is, or how to do it, Crossfuze can help.”

“Today, this law firm considers Crossfuze to be one of their own: a trusted adviser, confidante, and friend.”

“Crossfuze was the only logical choice for this firm’s ServiceNow partner. IT leadership at this firm already knew Crossfuze was the ServiceNow partner behind its competitors’ successful ServiceNow implementations. And that was before the firm learned about Crossfuze’s Smart Launch for IT service management (ITSM). As soon as the firm was introduced to this 90-day guaranteed go-live offering, the firm knew Crossfuze was exactly the right ServiceNow partner.”

““There are vendor relationships and partner relationships; we have a partner relationship with Crossfuze—it’s mutually beneficial.””

“As I continue to grow in my career to tackle larger projects, provide more strategic advice to IT leadership teams, and analyse trends, it’s great to know that I have the support from Crossfuze. I’m not alone in wanting to improve our processes and get to that next stage of success.”

“"Crossfuze will give you the ServiceNow expertise and guidance you need to succeed. Regardless of the situation, they’re always there to help in case you need it. I can pick up the phone and call for help and receive a response in record time."”

“If you tried to take ServiceNow away—what we built together— our associates would not be happy campers. They love it that much.”

“They got it—they asked the right questions of me, and I knew I had someone who was like-kind in thinking. What is important to understand is that Crossfuze didn’t force-fit us into the app. Rather, Crossfuze built our instance of CSM based on the way we work.”

““SUEZ’s transformation to an Enterprise Service Management model has enabled us to focus on doing work that matters–meaningful work that improves our profitability as an organization. Taking this transformational journey with Crossfuze has allowed us to effectively reduce workflow waste and improve employee productivity. We continue to partner with Crossfuze to ensure our ServiceNow investment continues to show incremental returns.””

“The creativity that Crossfuze provided the client allowed them to say goodbye to managing audits via slow and cumbersome manual workflows and hello to efficient, secure and auditable digital workflows—yet another leap forward in further modernizing bank operations.”

“When we heard about ServiceNow’s promise to have a low-code solution that our non-technical team could utilize to build applications for their business problems, we were skeptical. Crossfuze enabled us to build the first one and we are so confident to roll this out company wide. Our departments are excited about a solution that is simple enough for them to build but robust enough to drive business value.”

““If you can map a process, you can streamline it with ServiceNow. ServiceNow makes it easy to build the applications you want. And, it’s a huge opportunity for process improvement: measure how your processes are performing, and you’ll find ways to make them run better.””

““Our technology managers kept telling us that they were doing really well, but our backlog kept going up. With Performance Analytics, we found that certain types of incidents were being assigned to a group outside of the technology team. The incidents were just sitting there. They were never touched, and the external group didn’t know they had to be closed.””

““Since we started using Performance Analytics, our incident trends have improved. It’s effective in helping us to manage incident backlog and aging, and in focusing our resources. And, trending lets us see how we’re doing and motivates our technology managers to drive further improvements every month.””

““The best part is, Performance Analytics gives us this information with just a few mouse clicks. Before, we would spend hours manually manipulating data in spreadsheets and we never had time to look at the data in different ways. Now, we can instantly slice and dice our metrics, giving us valuable insights. For example, we discovered our secretarial teams were spending a significant portion of their time printing and photocopying documents. Insights like these help us to increase organizational efficiency by allocating the right work to the right resources.””

““Performance Analytics gives us the insights we need to ensure best-in-class service for our lawyers. We now know how members of the FAST team are spending their time—whether that’s on research, proofreading, coordinating meetings, or any one of dozens of other service categories. That lets us optimize the team, getting the right training and skill sets in place to support our lawyers’ needs. We can also see how much work is done after hours and how much is virtual, which allowed us to validate the FAST model.””

““By leveraging local resources globally, we’re able to dramatically increase our capabilities and effectiveness. For example, we can offer our lawyers German language services from wherever we have German language skills, or give our London lawyers support in the middle of the night with our West Coast admin staff. And, because we’ve standardized and automated these support processes, everything happens seamlessly and consistently.””

“"ServiceNow Performance Analytics gives us the insights we need to ensure best-in-class service for our lawyers."”

“ServiceNow works best when you use it as a complete service management solution. When you integrate more services, you get the full set of benefits and value of the ServiceNow platform. We’re happy with the stability, ease of use, and functionality that ServiceNow is providing for us. I look forward to expanding the platform deeper and wider into our organization.”

“We’ve had no complaints with ServiceNow, and that is a key way I define success.”

“I trust ServiceNow as a complete service management system. I’d rather go with ServiceNow CSM—built upon service management best practices—than go with a solution that only handles a few of our customer service workflow needs. If we are to further our digital transformation, we need a robust, comprehensive platform. ServiceNow is that platform, and Crossfuze is the partner to help us take advantage of all the value the platform offers.””