Summary from listing
This is a remote, home-office-based Tier 1 customer-support role for Canon Medical Systems USA, Inc. in the United States. The position serves as the first point of contact for customer service requests, performs remote troubleshooting and triage using Canon IQ/KMS and diagnostic logs, escalates complex issues to Tier 2, documents cases in Oracle Service Request, and collaborates with field service engineers and other teams to reduce downtime. The role requires prior Canon Medical Systems USA, Inc. medical equipment experience and operates on a 24/7/365 rotational shift schedule covering day, evening, overnight, weekend, and holiday coverage.
