Empathy

“"Empathy and the technology and the platform it provides just allows that claims adjuster to provide more of that by using technology to keep the beneficiary better informed about the entire process."”

““Our supervisors now have language, tools, and a plan, exactly what we needed.””

““I'm glad that it was offered because again, it has helped, it has helped me tremendously.””

“After you lose someone, you come back to work, you’re still grieving, a lot of times you might only take off a matter of days, maybe a week. It’s not long enough. So, Empathy provides that extra layer of support. [Employees] can access the [loss support] app any time of day.”

“Our supervisors now have language, tools, and a plan. They know how to support the person who’s grieving, keep the team steady, and respect privacy - exactly what we needed.”

“LifeVault took the fear out of estate tasks. It’s simple, accessible, and families can be included. Our staff keep telling us how grateful they are for that.”

“We try to find ways to successfully integrate what our employees are doing at work into their lives, and help them navigate challenging times. We call that Work-life integration, which is a better fit to our line of work than Work-life balance. Empathy is playing a central role in enabling this approach.”

“We tailor our benefits to the hard parts of life our teams face. EAP helps, but it doesn’t really dive into grief and loss. We needed something our employees and their families could turn to right away, not another referral that leaves them on their own.”

“Empathy helps you along the way- whatever your grief timeline is. They live up to the name.”

“"We want families to feel like we're there for them — not just on that first call, but throughout the whole process. Empathy makes that possible. It's how we turn a single conversation into ongoing support that families can actually lean on."”

“Because Empathy aligns so well with what we do here, it's a natural progression to be able to offer that to our insureds' loved ones at their time of need. Our representatives are there for that first conversation, but Empathy is there for everything that comes after — the estate tasks, the emotional weight, all of it. It's become an essential part of how we take care of people.”

“Once families understood that Empathy was included at no cost, everything changed. It removed the hesitation and let people actually engage with the support. That shift in how we positioned it made Empathy something families were eager to use, not something they had to think twice about.”

“Our slogan is 'Empathy is our best policy' — and Loss Support really brings that to life for us. It gives us a way to keep showing up for families even after that first call ends, with the kind of practical and emotional support we couldn't provide on our own.”

“Our partnership with Empathy has enabled us to provide support to our beneficiaries beyond the core of what we do as a life insurance company”

“Empathy provided the pathway for a peace of mind while I could focus on our healing journey as a family.”

““It’s such a natural fit. The fact that [this carrier] offers Empathy made our decision so much easier! It’s one of those partnerships that just makes sense - for them, for us, and most importantly, for our people.””

““Even when people don’t need access to Empathy’s product right away, or need time to find the strength to deal with the loss, they remember that this benefit is available to them. It comforts them and tells them they’re not alone. That matters more than anything.””

““Adopting Empathy was an easy yes. It showed our people that we care about their lives outside of work, and that we’ll be there for them through the hardest moments. The feedback was incredible and managed to deepen employees’ feeling of belonging.””

“We have a mission to provide financial security for as many people as we can, and partnering with Empathy allows us to expand that mission.”

“We're always looking for solutions that can meet people where they are, whether that's people to support them or technology… Empathy fits perfectly into that experience.”

“All of a sudden, the things that we've always done, paying claims, paying dividends, now are coming to life in brand new ways that I think, well, I know because our beneficiaries have told us they never really expected.”

“With Empathy, we’re not just offering beneficiaries a check, we’re offering them resources in a time in their life when they’re confused, they don’t know what to do.”

“There's very few benefits that can really change the culture overall. A program like Empathy can really highlight the reason that we're offering these benefits: We care about you, we care about your families, and we care about your overall health and wellbeing.”

“The big reason that Empathy kinda stuck out in our mind is it really matched what they were trying to do from a culture standpoint at Wichita Public Schools.”

“The NPS for Empathy is really off the charts. I don’t think it’s a surprise, you meet those significant needs for employees at those really critical moments and they’re going to be very grateful”