Mark43

““Every time you can bring technology that works well, that makes an officer’s job better, it helps improve their morale… it helps them feel like they can get over the paperwork and… get out there on the streets and do what we do best,””

““What used to be a multi-hour process has been dramatically reduced — in today’s day and age while we are trying to keep up with staffing and recruiting challenges, this has been very helpful.””

““Technology is constantly evolving, and this is an important step in the right direction for APD. I consider Mark43 a one-stop-shop, capturing the data we need for our workflows end to end.””

““The updates have been really progressive—I like the direction we’re going.””

““We’re definitely a more forward-thinking department now,””

““The photo and search capabilities are a huge step in the right direction,””

““I work within our Proactive Response Team and see a lot of repeat offenders. So being able to pull up their existing profile, click, and go—without having to re-enter a name, DOB, social, height—makes things a thousand times faster,””

““We’re able to fill in the name one time on one document and it automatically fills in [the name] on every document… just reduces the amount of time that officers are using to fill out paperwork,””

““The live reports allow us to open and view a report with an officer on-the-go, which makes troubleshooting and problem-solving in real-time quicker. This empowers better assistance, especially compared to our old system which locked reports to individual owners. I can attest that this capability alone makes things so much easier when assisting officers,””

““With Mark43 RMS, we can help officers in real-time,””

““Mark43 supports integrations with an open API so we can keep using other tech tools that complement our RMS, while funneling everything through our core system-Mark43.””

““Mark43 supports integration with an open API so we can keep using other tech tools that complement our RMS, while funneling everything through our core system—Mark43.””

““Previously, officers had to open multiple tabs and windows. Now everything is in a single linear format. It is more efficient and transparent,””

““Sometimes reports would get lost, and updates wouldn’t go through—it was so bad, I can’t even remember how we operated on the old system,””

““It was seriously caveman-like,” recalled Officer Dion Bethea. “You couldn’t search for anything clearly—everything was in a separate tab, nothing was connected.””

“Mark43 has improved our operations enormously. It makes all the difference in the world,”

“Police and fire often respond together and having system familiarity is huge. Everyone knows the nomenclature and call types needed to get us on the same page and to the scene together. Shared visibility into call information helps both departments anticipate needs before arrival on scene and streamline response, particularly during high-risk incidents.”

“Our medical director really appreciates how quickly he can get into the Mark43 system and start moving to a call. This has unlocked a major operational advantage as it was virtually impossible to get him access before.”

“Now with Mark43, we are able to load that whole area into the CAD map layer with a unique preplan that lets us prescribe exactly where units are staged based on call arrival. We now have designated response points—one unit upstream with an elevated view, another downstream with throw bags, and our technical rescue team engaging directly with potential victims—being able to organize that kind of response ahead of time makes a big difference in how we manage those incidents and help citizens in danger.”

“Hydrant performance can vary, and mainline breaks can impact our water supply strategy. Hydrants can be out of service and sometimes have variable pressures. By integrating 5,000+ hydrants and water main valve locations and data into Mark43 CAD, our incident commanders can make more informed water supply decisions. Being able to direct a third incoming unit when you have heavy water use to take a different route so we’re tapping two different water sources is a huge benefit that we didn’t have before. This has made an incredible impact during many of our big calls for service.”

“We launched on Mark43 the week of the Fourth of July, which is one of our busiest days of the year. We caught a small problem with our run orders and run-resource patterns. I was able to jump on the phone with Mark43 and within 10 minutes configure the system to meet our needs. This kind of agility was not possible before Mark43 – having configurable technology, paired with their responsive and skilled customer support team, makes all the difference.”

“Previously, what we used for pre-planning was a separate folder on every MDT, and the CAD wasn’t able to stitch it into the shapefile in the map layer. We would have to know where we were going and pull up a separate folder. That separation created friction during active responses.”

“From an IT and security perspective, Mark43 is a true partner. They are constantly partnering with our team to troubleshoot issues and roll out new updates to ensure operational continuity and seamless maintenance. Having everything in the cloud is a lot easier.”

“Instead of having our dispatchers manually pore through the day’s call for service, Mark43 does it all for us. With the click of a button, we can upload the daily report to the county website for enhanced transparency with the public. It gives dispatch a tremendous amount of time back so they can focus on answering 911 calls.”

“We’re excited about DOI making the switch to Mark43. With our joint duties keeping visitors to Yosemite safe, we foresee it improving our ability to share data, communicate and collaborate more efficiently.”