NMI

“NMI had our back in a lot of important ways, both in a direct support relationship but also in the role of a strategic advisor.”

“A lot of things that NMI is currently working on are really hitting all the pain points we’re hearing from the market, which we really like seeing. As a partner it’s been great since we’ve been working very closely with the NMI gateway and putting through a lot more transactions than we have 2 years ago, and that growth obviously benefits both parties.”

“I have been impressed with everyone I have worked with at the company. NMI has a lean team and what they are able to do is very impressive. Our Partner Success Manager has been very responsive and is always trying to help. Issues are quickly resolved, refunded and escalated as needed.”

“NMI breeds a lot of confidence in our sales and client care teams. We like showcasing NMI as much as possible since our end merchants really appreciate the additional features the gateway has to offer along with their commitment to continually add new capabilities.”

“A lot of our clients are not as versed in the payment industry and are able to pick up and run with the NMI APIs and integrate their software into the Payments platform. What NMI has produced from ChipDNA Cloud is massive, putting them ahead of other gateways who are scrambling to the cloud.”

““We had a client recently who was building out an AI chatbot from scratch, and they had some really critical questions about how payments would integrate with their software, which wasn’t complete yet. We didn’t have the answers to those very specific questions, so we reached out to NMI. Our account manager came in, engaged with us and the client, and not only answered every question they had but also helped guide them through the best way to build their platform to integrate with payments. That’s an exceptional level of service.””

“In an industry that evolves as quickly as payments, deep product knowledge is a competitive advantage that helps you stay relevant and keep your clients on the edge of what their systems can do. So, if you’re working with a company like NMI that provides feature-rich technology, lean into that and use it to serve your merchants better and help them thrive.”

“Being able to get support quickly goes a long way in this business. With NMI, whether you’re engaging service through the gateway portal or reaching out directly, we almost always have a solution within 24 hours. That’s a high point for us, but it goes so far beyond that.”

“We came to NMI very organically. We do a lot of card-not-present transactions, and the gateway is a critical part of enabling our merchants. The NMI gateway won out over the others we’ve used based on its feature richness and ease of use. Now, I’d say NMI makes up about 95% of the gateway solutions we build for our customers.”

““At the end of the day, organization, reliability and human capital make or break this business. Great tech is key, of course. But, it’s the less tangible aspects that make a truly great partner, and in those aspects, NMI delivers big time.””

““NMI has been one of the most reliable partners we’ve ever had,” Michael Maisonet, IntegralPay’s General Manager, said. “The commissions are great, and we definitely love that. But it’s the reliability that really stands out to me. Whether it’s payouts always happening on time or the incredible customer service we get — immediately — whenever we need it. Right from the start of our relationship, everything has just always worked. And that’s more than you can say for a lot of this industry sometimes.””

“NMI has been one of the most reliable partners we’ve ever had,” Michael Maisonet, IntegralPay’s General Manager, said. “The commissions are great, and we definitely love that. But it’s the reliability that really stands out to me”

“In a lot of cases we didn’t even have access to things like reporting and the tech side, which we needed in order to be able to help our clients effectively. That obviously wasn’t cutting it, so we decided we needed our own gateway so we could simplify things and improve the experience.”

“The support team at NMI is bar none the best I have ever had on any gateway. The response time is quick, they do it correctly, they catch mistakes I make before they become a problem and they are all really great people to work with.”

“NMI is our favorite gateway by far. The ease of doing business with them has been great, and they’re very willing to work with us to attain new business.”

“We’re no longer sending PDFs back and forth or chasing down wet signatures — there are no delays. When the merchant submits their application through the ISV, it reaches us instantly. We review and audit the forms, then submit everything through TurboApp, with approvals often coming back within hours. Streamlining this process has been a huge win, saving us time and greatly enhancing the experience for both our ISVs and their merchants.”

“With NMI, this entire process is seamless and efficient,”

“Understanding the payment onboarding flow, navigating systems, and managing various data types and sources can be complex. But with NMI Merchant Central, all of that complexity is eliminated. NMI has consolidated and automated every step, making the platform the single point of contact for the onboarding team. They no longer have to juggle multiple portals, logins, or workflows, which saves us a tremendous amount of time and headaches while greatly reducing the training burden.”

“Having a single tool to manage all aspects of the business, from onboarding to residuals, has significantly streamlined operations and accelerated the growth of our onboarding and support teams, while also providing valuable portfolio insights and comprehensive reporting,”

“With NMI, we saw our onboarding capacity skyrocket while simultaneously seeing some of our best approval and retention numbers ever. For instance, recently we had our biggest month so far. For that month, we had a 98.2% approval rate, a 91% same-day approval rate, 92.8% activation within 15 days, and a 97.7% retention rate. If we were still onboarding the old way, those kinds of numbers would never have been possible.”

“We need one partner that can do it all. And when we sat down and looked at this strategically, NMI checked probably 90 out of 100 boxes for us, which is astounding.”

“We’re not looking to have 15 different integration partners with 15 different sets of code and 15 types of firmware.”

“Once we’d decided to go with Payments, the process couldn’t have gone smoother,” said Alfonso. “Getting our sales team up and rolling with the branded microsites and getting everything baked into our existing sales and onboarding processes was so easy. It’s really a standout part of the experience for me.”

“We’re not looking to have 15 different integration partners with 15 different sets of code and 15 types of firmware. We need one partner that can do it all. And when we sat down and looked at this strategically, NMI checked probably 90 out of 100 boxes for us, which is astounding.”

“With NMI, their team is exactly as dedicated to customer service as ours is, which I love. If any question comes up, anytime I send them an email, I’m never left waiting for a response.”