PA Consulting

“This was never a one-off implementation. We’ve worked alongside the company over time, helping their privacy programme adapt as the organisation scaled and expectations changed. Redesigning a system that people already rely on – while keeping it running – is the harder challenge, and that’s where the value was created. Together, we’re laying the groundwork for a more connected, intelligent, and future-ready privacy capability.”

“Privacy assessments should help people make the right decisions about data. When the process becomes a barrier, people disengage and the quality drops. Every change we made was about earning back that engagement – making every question count and giving people confidence that their time is well spent.”

“PA provided a level of focus and clarity not often seen in large-scale change. Together, we have built the foundations to deploy M365 Copilot across our core operations, scale it responsibly, and evolve our processes with the business as we enter the agentic era.”

“Our data discovery revealed that leadership encouragement, learning, and solid AI skills were the greatest drivers of time savings, work quality, and adoption. Proving that a supportive culture was as vital as the tool itself.”

“By comparing the before and after of critical workflows over a timed experiment, we provided the evidence-based proof of time savings and improved employee experience needed to turn AI into a business-as-usual reality.”

“AI only matters if it delivers value. We were not going to force-fit technology; M365 Copilot had to prove quantifiable gains for our employees and our business. PA helped bridge between business sense and a pragmatic employee-centric and data-driven approach to distinguish fact from fiction when it came to utilising M365 Copilot value, giving us the confidence to build an AI-ready bank.”

“What we valued was the way the PA team worked with us. They brought structure without adding drag, challenged us when it mattered, and helped us turn Kraken into a transformation Norlys Energy could deliver and grow from.”

“The lesson for any client facing a major technology platform change is simple: transformation succeeds when governance, architecture, and commercial choices move together.”

“The value came from joining the dots. Governance on its own is not enough, and architecture is not enough. Both need to be connected to the business outcomes the platform is there to unlock. That link between delivery, technology, and business value was a key part of our contribution.”

“In a transformation of this scale, the hardest part is often getting strong stakeholders with different priorities to move in the same direction. We created a shared view of the target and a decision framework that made trade-offs clear, helping programme, product, and technology teams make decisions with confidence.”

“We needed a way to move faster, make better decisions. The goal of the Kraken platform is to give us the foundation to create the energy services our customers will expect in the future.”

“When we design products for longer use and adaptation over time, they create real value for users.”

“We wanted to create a product people will keep for years – because it’s useful, enjoyable, and adaptable.”

“Our ambition was to take a holistic view – from initial concept and material selection to durability and, ultimately, clean separation of materials for recycling at the end of the product’s life.”

“The real value of this work is that it has mobilised an entire ecosystem. We now have the evidence, the demand signal, and the industry alignment needed to accelerate calcined clay into the UK market, helping us reduce emissions, cut costs, and build a more resilient construction supply chain.””

“It was the first time the entire value chain was challenged to think differently about concrete and commit to doing something about it,””

“We needed a partner who could unpick a very complex picture and help us understand whether the UK could finally embrace a material that the rest of the world already knows works.””

“If the UK is to meet its 2050 goals, we cannot wait for incremental change. This work is helping accelerate a shift that simply must happen.”

“Our industry summit brought 100+ senior leaders into the same room – from national infrastructure owners to global cement manufacturers – to agree what must happen next. “It was the first time the entire value chain was challenged to think differently about concrete and commit to doing something about it,”

“The status quo was holding the entire industry back. Everyone agreed something needed to change, but no one actor could make that shift alone.”

“I help our clients uncover customer insights to shape impactful customer experiences that meet overall strategic goals — whether to grow the existing customer base, appeal to new audiences, reduce complexity, remove friction, or change manual processes into digital processes to improve efficiency.”

“When we help an organisation transition to a demand-led mindset, the impact extends far beyond any individual product or initiative. You create a competitive advantage that pays dividends for years.”

“Solving the PFAS monitoring puzzle isn’t just about inventing a better sensor; it’s about viewing the problem holistically and being willing to adapt and innovate at each step. With regulators pushing hard and public awareness growing, the time to act is now.”

“With new technologies such as AI and quantum coming along, the ability to rapidly harness and use them capability safely and securely is becoming absolutely pivotal, because if you can’t do that, whether you’re a commercial organisation or government, you're going to lose your edge.”

“Matching UK defence capability to evolving threats requires new funding that can only be delivered through public-private cooperation. By recognising and investing in defence, public and private funders can help the sector to become a core engine of stimulus and growth.”