recharge

“On our previous platform, we were spending too much time trying to piece together data and not enough time taking action. With Recharge, everything is built in—the analytics, the tools, the partnership. It’s like night and day.”

“The combined tech stack of Shopify and Recharge, brought together by Eastside Co, has really demonstrated the power of subscriptions and helped boost Wild to the next level much more quickly than we’d anticipated.”

“With Recharge, we have a best-in-class solution with a predictable spend that reduces the amount of resources spent on building and maintaining custom tech. That frees up our resources and attention to focus on our core oral wellness mission and the things that will take quip to the next level, such as relaunching our app with brush-syncing capabilities to complement our new quip Ultra sonic smart brush launch this past February.”

“The implementations team at Recharge was great to work with. Whenever challenges came up with intricacies with data or the integration with Shopify, they helped us resolve any issues. Despite a very aggressive timeline, we considered our migration and launch an unmitigated success due to our partnership with Recharge.”

“It makes so much sense to use Checkout Upsell. It increased our subscription rate without reducing checkout conversion at all, and it’s built right into Recharge. All you have to do is use it.”

“We want more of our customers to subscribe, and Checkout Upsell took our share of checkouts that include subscriptions from 7% to almost 15%. And it was so easy to set up—we barely did anything to get those results.”

“To meet our growth targets, it’s essential that we match strong growth performance with retention and were eager to test Recharge’s retention tools as soon as they became available. When we saw they were outperforming our previous vendor, we made the switch. A decision we have been happy with ever since. Recharge has continued adding new features to the program, making it easier for us to innovate and achieve even better results. We’re excited to continue testing and see where it takes us.”

“Checkout Upsell Swap is completely customizable to your brand and use case, a simple way to communicate the value of larger pack sizes that customers can understand and act on instantly.”

“Once a customer has decided to buy, Checkout Upsell Swap makes it easy to say: Did you know you could save by upgrading to a larger pack? At that point, it’s a no-brainer.”

“We don’t want to overwhelm customers with too much information before they’ve actually decided to make a purchase.”

“Our tech stack really needed streamlining. We had a standalone passive churn and dunning solution, and it was all a bit much to manage. Switching to Retain let us have everything in one place. And it’s not just easier to manage—we actually recover more failed payments now with Retain, and it costs less.”

“Retain has been an absolute godsend. I genuinely think having all of our tech and retention tools in one place is helping us keep customers longer because the front and back ends work together and our customers are able to use everything so easily. And it’s helped us make our customer offerings more bespoke and tailored to our customers, which has helped massively.”

“If you want to run a subscription program—and I recommend almost every ecommerce company to try to do a subscription program—to use Recharge and give it a try. It’s very quick to onboard and you don’t really need help to do it.”

“Cancellation Prevention has been crucial to our retention team to allow them to quickly experiment and get real-time data on what flows are more effective than others for each cancellation reason.”

“Recharge has thoughtfully added features that fully empower our customers to create their perfect Keap experience.”

“The benefit of a subscription is it encourages a healthy, long-term relationship on both sides.”

““I think the overall improvement has been really good. And I think for a portal perspective, it’s near perfect. And I think it’s now time to look at…How can we leverage the portal to not only manage the subscription but also increase customer lifetime value?””

““[It] was a super nice experience. [Such a] quick turnaround and quick answers. They even helped us with some customer CSS because they were still in development mode, and I could ask my developers but that would distract them from the work. So it was really nice to work with [the product team].””

“Recharge’s subscription capabilities allow our community to support each other and make an impact through monthly recurring donations to nonprofit organizations like our longtime partner, I Support The Girls.”

“Cost is just one factor in consumers’ purchasing decisions today. Driving access is inherent in our brand DNA, and it is critical for us to stay true to our values when fostering community with our customers.”

“There’s never a perfect time to migrate when you’re growing. We made the time, aligned our people, and focused the entire company. The result was a clean launch and a stronger foundation for what comes next.”

“Our homegrown systems gave us control early on, but over time they became a drag on speed and innovation. Moving to Shopify and Recharge has given us the flexibility and stability we need to keep building fast across every brand.”

“Recharge has been a gamechanger for us. It’s given us the tools to keep improving retention, but just as importantly, the insights to make smarter decisions across our entire customer journey.”

“The ease with which [customers] can update their subscription via SMS, add or change to their orders, and postpone receiving products they don’t need has drastically reduced our churn…. Customers are empowered to handle their orders as they please.”

“The way that I would measure success in this migration is no downtime and no technical debt to work on after we migrated. […] A lot of work went into maintenance of the system—something we no longer have to worry about. Products get shipped out on time correctly, with the right amounts. This was a huge stress relief off of our shoulders and we were able to focus on building new features that actually deliver customer value with Recharge.”