Slang AI

““If anybody’s running businesses scaled similarly to us, this would be helpful in a lot of their stores. It’s a good product—it’s been very helpful to us.””

“Once I saw how well it worked, I called a few restaurants using Slang and was surprised at how effective it was.”

“Slang AI allows us to deliver consistent messaging to our customers, allows them to ask more questions, and allows the answers to be tailored exactly to what our corporate office wants,”

“Our CSAT score so far with the OpenTable integration call experience is really, really high. Our caller satisfaction is at 96% for the last 90 days.”

“Slang AI has become an indispensable part of our tech stack and new store opening process. We roll Slang out to each new location!”

“Slang AI has been a game changer for our customer service team’s resolution time and changed the way the team works internally. Although Slang AI was originally intended to be a customer service ticket solution, it has actually turned out to be a customer conversion unlock.  The phone reporting and phone data has given us a new dimension of  insight into our customers.”

“We went from a sort of 35 to 40% call capture rate up to 65%. 23% more guests have connected with our business in a meaningful way,”

“Because of the OpenTable integrations and the Tripleseat integrations, we've booked seven OpenTable reservations and generated one real qualified private event lead via slang in the last 36 hours, and some of those are tables that might not have booked otherwise,”

“I was not happy with where we were at before Slang at all. It was a really substandard experience that was not representative of the Riot experience,”

“We looked at Slang and several other competitors in your space and really felt that Slang’s unique focus on hospitality as an industry was what put you heads and tails above your competition.”

“Before, it wasn’t uncommon to have customers hang up out of frustration after being on hold. That’s no longer a problem. Slang AI handles all of our incoming calls, and that has really helped us during peak hours.”

““We’re able to track call volume and what people are calling about, which is so insightful, and guests can make reservations directly through Slang AI. Now our on-site teams barely have to answer the phone. It's great.””

““Technology like Slang AI has truly transformed positions in our restaurants and allowed our teams to be more guest-focused."”

““What we’re grateful for the most is that now we don’t have to worry about the phones,””

““I love the fact that we don't have to worry about missing calls during the day,””

““Now that we have Slang AI there's no pressure for our hosts to answer the phone or interrupt someone as they're talking."”

““If we can take someone at the host stand away from being on the phone 24/7, that lets us give the guests who are actually in person a better experience,” she said.”

““In the past, it was not possible for the host to go check another location’s books,” Cocce explained. “Now we’re seeing those as net gains on incremental reservations that we wouldn’t have been able to recommend before.””

““We’re counting those as net gains in terms of reservations that we might have lost otherwise,” the team shared.”

““Now when you call in, we can talk about brunch or happy hour and put that in the first message so it’s being communicated to all guests,” Cocce explained. “It’s no longer maybe it is, maybe it’s not depending on who is actually at the desk.””

““The training assistance made it easy to roll out at all locations at once,” she added.”

““It was unanimous to move forward quickly everywhere,” Cocce said.”

““We were really pleasantly surprised,” Cocce said. “Seeing the demos and hearing how natural it sounds and how much it really isn’t a barrier to that experience really turned our opinion around.””

““We were definitely wary,” said Christine Cocce, Director of Marketing at Legal Sea Foods. “You think of an AI phone answering service and you’re just thinking of the frustrating experience of trying to get a person to help you and we don’t want to be that to our guests.””

““We want to make sure that we’re giving people a hospitable experience, whether they’re calling in or however they’re interacting with us.””