Know What Has Already Been Said
When a colleague picks up a case, the text history shows what went out and whether it landed, so nobody repeats a message or misses one that failed.
Step 1: Open the Member
From the Dashboard, select the member and find the Text thread card.
Step 2: Read the Thread Details
The card shows the member's phone number, whether the opener was sent, and the thread status.
Step 3: Check Recent Deliveries
Under Recent deliveries, each message shows its status:
- Pending: waiting to go out.
- Sent and Delivered: on its way, then received by the phone.
- Read: the member opened it. Not every channel reports this.
- Failed: it did not arrive. Check the phone number.
- Waiting for reply: WhatsApp only. The 24-hour reply window has closed, so the message will go out once the member replies.
Frequently Asked Questions
Where are texts I sent from my own phone?
They are not in Metaintro unless you log them. Use Log check-in and choose Text as the method.
Where do I see messages sent to many members?
Select Outreach in the left-hand menu.
What does the WhatsApp window mean?
WhatsApp lets you reply for 24 hours after the member's last message. The card shows how many hours are left.
What to do next
- How to Send a Text (SMS) to a Job Seeker
- Viewing a Job Seeker's Activity Timeline
- How to Log a Check-In
Need Help?
If a message shows Failed and the number looks right, email support@metaintro.com.